Courtyard Charleston Waterfront

Lisa D (Direwolftress) opted not to leave a text review of Courtyard Charleston Waterfront

Smells musty, but they put humidifier but still has weird smells.

Re: Smells musty, but they p ... Courtyard Charleston Waterfront replied on Tuesday, December 21st 2021

Dear Luisa, Thank you for choosing Courtyard Charleston Waterfront for your stay and for taking the time to share your review. While we appreciate your rating, we sincerely apologize for the issue you had with your room and the inconvenience caused. We will follow up on your concerns to ensure we are well poised to serve you better during your next visit. Thank you again, and we hope to have another opportunity to welcome you back soon. Robert Heilman General Manager

Great staff and location

Re: Great staff and location ... Courtyard Charleston Waterfront replied on Monday, December 20th 2021

Dear Johnny, Thank you for choosing Courtyard Charleston Waterfront for your recent stay and for sharing your wonderful comments with us. We are thrilled to know that our location was perfect for your needs and that our exceptional Southern hospitality exceeded your expectations. We look forward to sharing your feedback with the rest of the team. It was a pleasure having you as our guest, and we cannot wait to serve you again on your next visit to Charleston. Robert Heilman General Manager

Housekeeping starts at 9am, so good luck if you need anything before

Re: Housekeeping starts at 9a ... Courtyard Charleston Waterfront replied on Wednesday, December 15th 2021

Dear Guest, Thank you for your review. We are pleased that you enjoyed your stay at our hotel, but we regret that it wasn't perfect. We are very passionate about providing our guests with the cleanest accommodations, and we are evaluating our inspection procedures. We have shared your concerns with our team, and we hope you will give us another opportunity to serve you on a future visit to the area. Robert Heilman General Manager

The lobby and public areas are all updated, but not the rooms. The rooms are very old - our tub was so worn it looked dirty - a disgrace to the Marriott brand. Also, we had no TV for a day and 1/2, and no water for several hours one day (and we were trying to get ready for a wedding). They said the water would be off for 2 hours starting at noon, but it was off until a little after 2:30. They said they will comp us for a night but they obviously need to update their infrastructure. We would not stay here again.

Re: The lobby and public area ... Courtyard Charleston Waterfront replied on Sunday, December 5th 2021

Dear Pat, Thank you for choosing us and for your specific feedback regarding our accommodations. Please accept our apologies for any frustration this caused. We have listened to our guests' valuable input regarding this matter, and we are pleased to say we will be updating our bathrooms soon to serve our guests better. Thank you again for taking the time to tell us about your stay, and we hope you will consider choosing us again. Robert Heilman General Manager

Matt Reierson opted not to leave a text review of Courtyard Charleston Waterfront

Clean and friendly hotel. They have a shuttle that takes you to historic Charleston which is a nice perk.

Re: Clean and friendly hotel. ... Courtyard Charleston Waterfront replied on Saturday, December 4th 2021

Dear Julia, Thank you for your very kind review. We are thrilled that you enjoyed your stay, and we appreciate your kind comments about our shuttle service. We strive to be the hotel of choice in the Charleston area and want to make every guest's stay with us special. However, we are disappointed if we did not deliver our best. Thank you for choosing us for your stay, and we hope to see you again soon. Robert Heilman General Manager

Very nice hotel with great view of the bay.

Re: Very nice hotel with grea ... Courtyard Charleston Waterfront replied on Friday, December 3rd 2021

Dear Chris, thank you for your recent stay at Courtyard Charleston Waterfront and for sharing your feedback. We are thrilled that you enjoyed your stay, and you were especially pleased with our magnificent view. It was a pleasure hosting you, and we look forward to welcoming you back soon. Robert Heilman, General Manager

The hotel is old and not kept very clean. Since Covid they have instituted cost cutting measures to not clean rooms regularly. Despite requesting a cleaning, they did not clean our room until I complained and then they cleaned it the next day. I also didn't see cleaning people on our floor at all during the stay, which I'm sure they will use Covid as an excuse for. They also charge $8/day for parking which should quite frankly be included in the room rate or part of their "resort fee" (it is not much of a resort). Stay elsewhere as the standards here have gone down and cost cutting is a priority.

Re: The hotel is old and not ... Courtyard Charleston Waterfront replied on Tuesday, November 30th 2021

Dear A K, Thank you for choosing our hotel and for writing a review. Please accept our apologies for the problems with the servicing of your room. We take these concerns seriously as we place great emphasis on maintaining a clean environment for our guests. We have addressed your comments with our team to identify where steps may have been missed in our cleaning protocol. We hope you will consider giving us another opportunity to serve you in the future. Robert Heilman General Manager

Marcus Smith opted not to leave a text review of Courtyard Charleston Waterfront