Community West Credit Union

Very disappointed with the service here. We just moved here from California 2 weeks ago my son got a job and needed to open an account. We made an appointment and went in, they asked for something showing proof of residency or employment. I offered my utility bill but it was not in his name so they asked him if he could bring something from his new employer. My son then got a signed letter from his employer stating he was hired to work in Rockford. He took this letter back the same day to the same guy, who then said that he couldn't open the account because the letter didn't have his residential address on it. First off my son went to his brand new employer to ask for a letter and second of all the guy did not ask for it to have his address on it just proof of employment. My son works in Rockford and should have been able to open an account. BIG MISTAKE !!! My husband and I just sold 3 properties in California and wanted to open a local account that's definitely not happening here. Other then this experience we love Rockford.

Re: Very disappointed with th ... Community West Credit Union replied on Monday, September 20th 2021

Hi Audra, We're sorry to hear about your experience opening an account with your son. If willing, please call us at (616)261-5657 so we can discuss this further. Thank you, The team at Community West

Most of the time service is really great. You have always worked with me through life struggles.

Re: Most of the time service ... Community West Credit Union replied on Wednesday, November 10th 2021

Thank you, Dana!

Bonnie Wheeler opted not to leave a text review of Community West Credit Union

Very quick responses every step of the way. Very thorough and helpful. Highly recommend.

Re: Very quick responses ever ... Community West Credit Union replied on Wednesday, August 4th 2021

Thank you for the positive review, Brent!

anthony rainko opted not to leave a text review of Community West Credit Union

Dale Leys opted not to leave a text review of Community West Credit Union

This has been the most helpful credit union I've been with.

Re: This has been the most he ... Community West Credit Union replied on Wednesday, August 4th 2021

Thank you, MN! We appreciate the kind words.

Bob Luxford opted not to leave a text review of Community West Credit Union

Great service everytime I've gone in there. Always great with a smile and are very polite.

Re: Great service everytime I ... Community West Credit Union replied on Wednesday, August 4th 2021

Thank you, John!

Being with community west CU I had a hard time with customer service and customer satisfaction is very difficult to From my experience I was repeatedly told no On simple request. I have been a loyal customer for over 5 years

Re: Being with community wes ... Community West Credit Union replied on Wednesday, July 28th 2021

Hi Tereance, We'd like to learn more about your experience with Community West. If willing, please call us at (616)261-5657 to discuss this further. Thank you, The team at Community West