Colonial Subaru

Thomas Begnal opted not to leave a text review of Colonial Subaru

Red Baron opted not to leave a text review of Colonial Subaru

Communication was perfect. The whole transaction went very smoothly. Erik was wonderful.

Re: Communication was perfect ... Colonial Subaru replied on Wednesday, December 22nd 2021

This is great to hear, Debi! Thank you for coming to see Erik and the Colonial Subaru team!

I met Frank in the service department last week when he set up service for one of our cars. I met him again today to service our other Subaru. He is absolutely phenomenal. He is friendly, courteous, knowledgeable, was patient, kind, and has an incredible memory about things I was concerned about with one of the cars. Everything he said about the timeline was right on.
He even called me several times to let me know how things were progressing.
Personally I think he is one of the most capable customer service people I have come across in a long time. If it were up to me he would get a huge raise and a promotion. And like I said I just met him for the first time last week so it's not like I know him but he made me feel extremely comfortable with leaving my car and getting the work done that it needed.
If I ever need service again I'm going to ask for him. Really above and beyond!

Re: I met Frank in the servic ... Colonial Subaru replied on Tuesday, December 21st 2021

Jean, It's fantastic to hear that Frank has helped make this experience easier for you! We understand how frustrating it can be to need repairs on your vehicle, and we're happy to hear we've helped make the process a bit easier. Thank you for coming to Colonial Subaru!

thank you Erik, i feel great with my new subaru

Re: thank you Erik, i feel gr ... Colonial Subaru replied on Wednesday, December 22nd 2021

Thank you, Steve, for reviewing Colonial Subaru! We're glad to hear you're loving your new Subaru and hope to see you again next time!

Always great service at Colonial! This is my 2nd car that I purchased from Colonial and use for maintenance. The reps are always friendly and give clear explanations. Keep it up!

Re: Always great service at C ... Colonial Subaru replied on Monday, December 20th 2021

Brenda, we are so proud to hear that you had such a great time working with our team at Colonial Subaru of Danbury!

I just want to say that Colonial Subaru makes getting a service appointment, a loaner and picking up just so seamless. They are always friendly and helpful from check in to cashing out. I totally recommend their service department.

Re: I just want to say that C ... Colonial Subaru replied on Monday, December 20th 2021

It means so much to hear the Colonial Subaru Service Team has provided such excellent care to you! Thank you for letting us make your visit a five-star experience!

Totally satisfied with the deal and the service! I live 3 hours away. Negotiated the deal with trade by e-mail while the car was in transit. It arrived at Colonial 3 weeks later and I took delivery with no surprises and no delays.

Re: Totally satisfied with th ... Colonial Subaru replied on Friday, December 17th 2021

We're so glad to hear the Colonial Subaru team made your online car purchase so easy, Richard! Thank you for choosing us to help you into a great new ride! We hope you love your vehicle!

I just bought my Subaru in August and I couldn't be more pleased! From the salesmen to the service department, the workers are professional and helpful. Their customer service is to be admired.

Re: I just bought my Subaru i ... Colonial Subaru replied on Friday, December 17th 2021

We're so pleased to hear it, Erin! Thank you for leaving the Colonial Subaru team your awesome five-star rating! We look forward to seeing you again in the future!

Christopher Hvisdas opted not to leave a text review of Colonial Subaru