Coconut Creek Subaru

I wouldn't consider buying a car from any dealer other than Coconut Creek Subaru. I've just purchased my second Subaru Forester from this dealership, and I've rated them 5 stars for a number of reasons. I worked with my second great salesperson, Fernando, whose work ethics and commitment to provide full honest and open service/communication with customers places him in a class of his own. My prior salesman was equally terrific. Fernando is a no sales hike person, meaning he is straightforward, with no obligation to purchase, and takes all the time needed to answer all question. Most salespeople I've met at other dealerships make up answers and tell you incorrect information or what they think you want to hear. Not Fernando. He goes the extra nine yards to present ALL options to do the best for his customers, even if it takes extra time for him. His goal is to make sure the customer have all the knowledge needed to make the best decision. The dealership has worked with me to provide the best options and pricing, and the service department (Joe) is exceptional. They have gone out of their way, even when very busy, to accommodate me. I had the opportunity to meet one of the third generation owners during my recent purchase - and realized that I've had such positive experiences previously with the owners, the King family, when I purchased another brand (Volvo) from them. It's clear there is a special level of commitment from the owners and their employees that had me travel out of my area to purchase and service my vehicles at Coconut Creek Subaru. I have the choice to use a local Subaru dealer but they didn't earn my business. No, this isn't a paid ad for Coconut Creek Subaru. i wrote this review out of gratitude for the way I've been treated during the past three years. My transactions have been easy and seamless, best prices (no haggling), best attitudes, attention to buyers' needs, and best service department.

Pick up a vehicle

Re: Pick up a vehicle ... Coconut Creek Subaru replied on Wednesday, December 15th 2021

Hello Loriann, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help! Take care!

K.H. Lee opted not to leave a text review of Coconut Creek Subaru

CHRISTOPHER G MATHEWS opted not to leave a text review of Coconut Creek Subaru

Sammy is the best! My wife got her Subaru here and he was amazing help! We look forward to working with Sammy for our next vehicle in the near-future!

Re: Sammy is the best! My wif ... Coconut Creek Subaru replied on Monday, November 29th 2021

Hi Melissa, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

Great customer service. Donnet took very good care of me.

Re: Great customer service. D ... Coconut Creek Subaru replied on Monday, November 22nd 2021

Hi Fabio, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

great place to obtain your new Subaru, Mr. Theodore Shirley was excellent, definitely recommend going to him at Coconut Creek Subaru

Re: great place to obtain you ... Coconut Creek Subaru replied on Thursday, November 4th 2021

Nicolas Congratulations on your new vehicle! We really appreciate this feedback and I'll be certain to share your compliment with Theodore. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. Welcome to the Coconut Creek Subaru family. Enjoy!

Bad salesmen good follow up from management

Re: Bad salesmen good follow ... Coconut Creek Subaru replied on Sunday, October 31st 2021

Hi Carol, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to General Manager Stan Anders 954-283-4405 and we will do our best to make this better. We hope to hear from you soon.

My experience with this dealership has been so unpleasant, especially the finance manager Rawl Barnett. Will never purchase another vehicle from them.

Re: My experience with this d ... Coconut Creek Subaru replied on Friday, October 29th 2021

Hi Christina, we regret to hear that your experience with us was not a more positive one. We want to regain your trust and your business so please reach out to General Manager Stan Anders 954-283-4405 . We will work with you to resolve this matter to your satisfaction.

Terrible customer service only there to rip you off and treat you like your dump. Maybe before the internet those tactics worked but I have the same info you do. Don't go here

Re: Terrible customer service ... Coconut Creek Subaru replied on Wednesday, October 27th 2021

Ramon, We regret that we couldn't come to a mutuallly agreeable deal, but we thank you for shopping with us and hope you'll consider us again in the future.