City Tax Accountants

I have made an office appointment through their website. I was surprised when I have arrived at the office, there was nobody there! Apparently, they are only doing phone appointments during this lockdown. I believe that at least someone should have called and gave me an update. I was still getting reminders by SMS and email that I must not forget about my office appointment. I think I dodged a bullet after I went home and read the reviews carefully.

Re: I have made an office app ... City Tax Accountants replied on Thursday, October 7th 2021

Ibrahim, we called you twice at the appointment time, the calls have not been answered. All offices in CBD are in locked down due to the Covid. It is very surprising you could make it from the entry to the floor, the lifts supposed to be blocked. If you still need an assistance please call 02 89737475.

I had 2 tax returns to complete and City Tax made the process very easy for me to lodge them in a quick and timely manner. I had my appointment over the phone and Elina guided me through the process in a way that I could understand, for someone who is new and not familiar with the Australian tax return system. I would definitely recommend to anyone to use their services.

I made an online appointment, that I cancelled after the City tax consultant was 50minutes late, due to having other commitment that day.
If that was not inconvenient enough, I'd rescheduled for another day and on the day of that appointment I called the desk after 40minutes again wondering what was happening, they advised they would get in touch with my consultant to get a timeframe, after that neither the phone desk or my consultant called me anytime that day... or anytime after. I was purely forgotten... for the second time in a week.

Needless to say I've found someone else to do my taxes. DON'T WASTE YOUR TIME WITH City Tax Consultants!

Elina is super helpful and efficient and easy to deal with, highly recommend

WittyK K opted not to leave a text review of City Tax Accountants

Highly recommend this service! Not only were they friendly and kind they also take the time to guide each client through their tax return. Elina really seeks to make her clients feel comfortable and happy through the process! Definitely going to remain a loyal client in the future.

Elina is my go-to person at tax time. She coaches you through every detail that can contribute to my return, and by the end of the session there is no stone unturned. Thanks again Elina and City Tax Accountants, see you next time.

Elina and the City Tax Accountants team gave me a great service and were a pleasure to use. Everything was easy, even over the phone, and the service was extremely professional. Would strongly recommend them for tax related issues and I will be returning to them in future!

Re: Elina and the City Tax Ac ... City Tax Accountants replied on Thursday, July 15th 2021

Thank you so much Adriana, we wish you all the best.

Incompetent and Unprofessional! If I could give zero stars I would. Don't fall into the trap and believe the 5 star reviews, we did and now we are paying the price! Elina simply wants your money!! Once the ATO contacts you about a tax return that she submitted, she does not respond to calls and emails. My email was sent 9 days ago! Once you pay her she doesn't care. My wife and I submitted a very standard tax return with Elina, her incompetence caused us problems and payments to the ATO. Avoid at all costs! ZERO STARS! Don't take the risk!

Re: Incompetent and Unprofess ... City Tax Accountants replied on Friday, November 27th 2020

Roque Panda, please let us email with your actual name and we will look at your account. We have not received any enquiry related to the similar matter.

Efficient and professional.
Thanks Elina