Carolina Pest Management

Awesome service

Re: Awesome service ... Carolina Pest Management replied on Monday, October 3rd 2022

Hi, Artsiom. Thank you so much for the kind review! We are pleased to hear of your positive experience with us and greatly appreciate the wonderful feedback from our valued customers.

Kengie Read opted not to leave a text review of Carolina Pest Management

Just an update that I highly recommend this company. Their technician Jason does a great job, professional, friendly, ontime, etc.

Re: Just an update that I hig ... Carolina Pest Management replied on Tuesday, September 28th 2021

Thank you for the wonderful review, Bob! We really appreciate it!

I have been very satisfied with the service from carolina pest. Would recommend!

Re: I have been very satisfie ... Carolina Pest Management replied on Tuesday, May 31st 2022

Thank you, Kim! We're so glad you shared this feedback with us.

We have been customers with Carolina Pest Management for years, and we always pay for our quarterly visits a year in advance. In addition to our quarterly visits, the technician and company have always stated that if we ever needed additional visits to deal with an issue to just call and they would come out at no additional charge. We recently called the company because we were seeing swarms of bees in our backyard. The technician showed up and looked at the insects and stated he did not know what they were. He sent a picture to someone at the office who told him they were solitary ground bees and then advised us not to treat them. The whole process took about 5 minutes. Then to our surprise, we received a bill for $85. When I called to question the bill, I was told that bees are not covered in our service plan. When I asked why we weren’t told there would be an additional charge for the visit before he came out, he didn’t really have an answer. When I questioned the $85 charge I was told they needed to pay for gas and additional expenses. I really don’t appreciate getting a surprise additional charge after paying for this service in advance. This company obviously doesn’t value repeat customers or loyalty. The guy I was speaking to could care less that I was upset and said I would not be renewing my service. Very disappointing.

Re: We have been customers wi ... Carolina Pest Management replied on Tuesday, May 3rd 2022

Hi Adam. Sorry to hear you had this experience with your service and an unexpected charge. Generally we do not treat for bees (or other pollinators) such as these and I am sorry that it wasn't explained to you over the phone or in person that was the case. We will reach out shortly to see if we can figure out a way to resolve your issue with the trip charge. Thank you.

Patricia Wagner opted not to leave a text review of Carolina Pest Management

I thought I had visitor's, birds and maybe something else in my attic. The attic wasn't checked until I asked him to do so which was my initial concern.Good news no visitors so no wildlife was removed. However, the outside vents were cleaned by just him putting his hands in the vent and pulling whatever out. They don't clean the inside dryer vent (not the lint cleaning) but to insure any birds nest isn't inside. I wanted to have the outside vents replaced and was advise that the vents were under the siding and the siding would need to be cut. Was told that's not doable. Basically, 4 vent gates/covers later (which is about $10 at lowe's) a whopping $375 fee. Just ridiculous!!! If I could give a zero I would.

Re: I thought I had visitor's ... Carolina Pest Management replied on Wednesday, February 9th 2022

Hi Susie, we apologize for any inconvenience caused. Customer satisfaction is our top priority. We would appreciate working with you to resolve this issue. You can contact us at (704) 350-2674. Thanks!

Mike is super friendly, and very thorough! He has always taken great care of our house, recommending only what is needed. Highly recommend Mike from Carolina Pest Management! Thanks, Mike!

Re: Mike is super friendly, a ... Carolina Pest Management replied on Sunday, January 30th 2022

Thank you for the 5-star review, Doni! We appreciate you taking the time to share your positive feedback on our services!

Tricia Ann Cotham opted not to leave a text review of Carolina Pest Management

Archie was amazing! My husband is deathly allergic to bee stings and we knew we had a HUGE problem when we came home from an extended vacation to find that a massive swarm of yellow jackets had made their home in our bathroom ventilation pipe to the outside and were seeping into the house. Archie overcame multiple obstacles to come over and help us almost immediately on his day off. Talk about a sacrifice. He did a great job getting rid of the yellow jackets and we just couldn't be happier. Thank you so much for the amazing service and for coming over to save us on your day off, we sincerely appreciate it!

Re: Archie was amazing! My h ... Carolina Pest Management replied on Monday, July 19th 2021

Thanks Beckey! We are glad that Archie was able to make it out quickly to handle that issue for you. Thank you for leaving a review and we will pass your appreciation along to Archie as well!