Carolina Pest Management

Our technician, Mike, is awesome. Very professional and very knowledgeable.

Re: Our technician, Mike, is ... Carolina Pest Management replied on Monday, January 30th 2023

We appreciate your 5-star rating! We strive for excellence with every visit and greatly value your feedback.

Great service! Great price! Never had any issue with pests since I started using them.

Re: Great service! Great pric ... Carolina Pest Management replied on Friday, January 13th 2023

Hi, Kevin. Thank you so much for the kind review! We are pleased to hear of your positive experience with us and greatly appreciate the wonderful feedback.

Mike absolutely saved my Christmas!! I'm also glad he didn't laugh at me because that tiny little mouse jumped on me & scared me half to death! Thank you so much Mike!! You are the Best!

Re: Mike absolutely saved my ... Carolina Pest Management replied on Tuesday, December 27th 2022

Thank you for the review and we are so happy you were able to enjoy your Christmas!!

Jerry Thomas opted not to leave a text review of Carolina Pest Management

Never received a requested callback ref interior moisture control readings

Re: Never received a requeste ... Carolina Pest Management replied on Monday, January 30th 2023

Hi, Donald. Thank you for your feedback. Customer satisfaction is our top priority. We would appreciate the opportunity to further discuss and resolve your concerns. Please give us a call at (704) 283-1527. Thank you!

The techs that came out were very professional and pleasant to deal with as were the folks on the phone. Their treatments took care of my pest issues in pretty short order.

However, I will not continue to do business with this company for 2 reasons -

First, they will not install termite bait stations without an interior inspection of my home. I don't want people coming into my home that I do not know. I understand the reason for them to come in is because of the warranty they provide with the station install. I don't care about the warranty and was willing to sign my rights away on that issue. But they wouldn't budge. This doesn't seem to be an issue with other service providers.

The bigger issue I have is that if you're not home, they leave a giant door hanger on your door telling you that they've been there. And if you're not home for a few days, that hanger will continue to stay there telling anyone driving by that you're not home. I complained about this and was told it was company policy.

With today's modern communication technologies, I find this procedure a bit obnoxious and a security risk.

Re: The techs that came out w ... Carolina Pest Management replied on Thursday, December 15th 2022

Thank you for your thoughtful response. While this is currently our company policy, we understand your concerns and we apologize for any frustration. We strive to provide the highest quality of customer service.

Love Carolina Pest Management! Always suggest them to others. I’ve had the same technician for years. I trust them & any time I’ve had any kind of spider, bee, ant / bug issue they come out and fix it. No complaints once so ever. Great company.

Re: Love Carolina Pest Manage ... Carolina Pest Management replied on Saturday, December 10th 2022

Thank you for your 5-star review!

Jessica Elms opted not to leave a text review of Carolina Pest Management

Mike is always great

Re: Mike is always great ... Carolina Pest Management replied on Friday, October 21st 2022

Hi, Stacy. Thank you so much for the kind review! We are pleased to hear of your positive experience with us and greatly appreciate the wonderful feedback from our valued customers.

Have been using this company since the beginning of summer and it’s fall the issue I’m having with the water bugs haven’t been resolved! Also the technician been coming out between my normal schedule visit, and the things I were told to do that will help prevent the issue I took care of, and still have the issue so at this point the service is useless to me, I have a quarterly bill that’s due and I ask could it be waved since the issue with the water bugs haven’t gotten resolved and I were told NO! The service was a waste of time and money will NOT use them NEVER again….

Re: Have been using this comp ... Carolina Pest Management replied on Friday, October 7th 2022

Hi Aneitra, we apologize for any inconvenience caused. Customer satisfaction is our top priority. We would appreciate working with you to resolve this issue. You can contact us at (704) 350-2674. Thanks!