Showcasing the very latest Chrysler, Dodge, Jeep and Ram vehicles, we offer outstanding prices and terrific customer service - visit us at Capital Chrysler Dodge Jeep Ram today.
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Based on 10 Reviews
Add ReviewI came to this dealership maybe 3 or 4 months ago and I can not say this enough these guys are amazing. they didn't clown around I told them what I wanted and that's what I got 5 starsReportRe: I came to this dealership ... Capital Chrysler Dodge Jeep Ram replied on Wednesday, December 22nd 2021Austin thanks for the 5 star review. At Haley Chrysler Dodge Jeep Ram - Airport we enjoy working with customers just like you!
Never will I ever come back here again! Told me it would be $184 to program a key to a car. Brought the car and $184 turned into $800! Beware!!!ReportRe: Never will I ever come ba ... Capital Chrysler Dodge Jeep Ram replied on Friday, December 3rd 2021Sherry, we are so sorry about the unfortunate experience you've encountered with our dealership. We are always trying to improve, so if you could reach out to our Service Manager, Michelle, at [email protected], she would be more than happy to discuss this instance with you and provide you with further feedback.
Darnell was super awesome! Told him what I wanted and he didn't try to upsell me. Allowed me to hem and haw, he was patient as well. Darnell was honest with me the whole time and I would recommend anyone to him. Thanks!! Oct. 2018Report
Update: Darnell no longer works here and good for him!!! The service team's customer service is horrible! Also, my 2018 Chrysler Pacifica with 34000 miles will no longer start, I have paid for every single recommended service at every mileage interval. Never missed one. Now they tell me I have to tow it to them on my own dime and they may keep it for 2 to 3 weeks. No loaner car offer either! Haley SUCKS!!! Nov. 2021Re: Darnell was super awesome ... Capital Chrysler Dodge Jeep Ram replied on Friday, February 1st 2019Kamaria, we are so sorry to hear about this extremely unfortunate experience. We are always trying to improve, so if you could take some time to reach out to our Service Manager, Michelle, at [email protected], she would be more than happy to discuss this instance with you and provide you with further feedback.
never received a parts delivery without damaged and or dirty parts. very difficult to get someone on the phone or pick up core returns.ReportRe: never received a parts de ... Capital Chrysler Dodge Jeep Ram replied on Wednesday, November 10th 2021Noah, we are so sorry about this unfortunate encounter you've experienced with our Parts department. Please reach out to our Parts Manager, Ward, at [email protected]. He would be more than happy to discuss this with you and provide you with further feedback.
Enjoyable car buying experience with Sheldon, Will & Mo. No sales pitches. No haggling. A+ professional service. Highly recommended.ReportRe: Enjoyable car buying expe ... Capital Chrysler Dodge Jeep Ram replied on Monday, November 8th 2021Hi Judy, thank you so much for taking the time to write a review. You are a valued client!
I would highly recommend Haley Chrysler Dodge Jeep Ram - Airport Dealer. Nate was my salesman and he was fantastic. Very knowledgeable and super helpful to make the process for our new Jeep so easy. Also Marwan the Sales Manager was so nice and made the process so easy.ReportRe: I would highly recommend ... Capital Chrysler Dodge Jeep Ram replied on Wednesday, October 27th 2021Michele, thank you so much for sharing! We are so happy to hear your feedback, and we know Nate & Marwan appreciate your kind words as well! Please let us know if there is anything else we can do for you!
Devon the sales manager ordered 2 vehicles for me and gave exact trade in values for ours. When the first car came in it was the wrong color. He went to re order it but said he now going to give me 2k less for my trade in even though the color was incorrect. Although I was upset I decided for him to re order it. I even upgraded. Today I find out that he is saying he is not going to honor the second quote that was 2k less.Report
Be very careful. He will tell you one thing, not honor it, and then care less if you walk away.
UPDATE: After I posted this review a response was given asking me to contact the GM. So I did and spoke with Julius. He was very apologetic of Devons actions and even said he was not familiar with the colors of Dodge Chargers because he is new there and came from Toyota. He handled the situation very well and re ordered the Charger to specs.
He asked me in return to delete the original post so I did.
Which leads me to where I am now. The second of the 2 originally order cars came in. The second one was a Jeep that was also originally ordered by Devon. Guess what, it came in wrong. Devon did not explain that the jeep had plastic fenders and a Black front. He didn't ask questions to qualify our needs. Had he done so he would have realized that the vehicle we needed was a Sahara.
I spoke the GM Julius once again and that's where things get dicey. He first explained that I was the 1 percent of people who are not satisfied. That was very insulting but I continued to listen to him. I explained to him the situation and was ready to order the Sahara. He explained that he doesn't think he can let me order another car from them because they have some sort of rule now where if enough cars are ordered and not purchased by the customer, the dealership loses their incentives and the aren't allowed to order cars anymore. This was not my fault and no my problem. Had they got the orders right the first time they would not be in this situation to begin with.
He said he would talk to his Rep and see if were could order another one because he doesn't want to lose his dealership incentives. He said he would let me know in a couple of days. Its now been almost 2 weeks. I haven't heard a thing back. I have texted them several times asking them what the status was. Crickets.... never heard a thing. I reached out one last time yesterday to see if they would respond and again....nothing.
I am not going to beg someone to sell me a car. If they don't want to sell cars then that's fine. There are plenty of other dealerships who will sell cars.
Be very careful where you shop cars. I am very disappointed in them.
And for the person at the dealership that reads this, there is no need to respond with the same "contact our GM and he will be glad to help you."
Because the GM has my number and can choose whether or not he wants to call me.Re: Devon the sales manager o ... Capital Chrysler Dodge Jeep Ram replied on Friday, October 22nd 2021Michael, we apologize but we cannot order any more vehicles without selling them or we could be penalized. Thank you for your feedback.
Logan was great, very professional and honest from the get go. My wife and I were very pleased with working with Logan and we highly recommend him as your next car salesmanReportRe: Logan was great, very pro ... Capital Chrysler Dodge Jeep Ram replied on Sunday, October 3rd 2021Lenny, we sincerely appreciate the opportunity to earn your business! Thanks for writing a review!
I started my search for a new Jeep and came across Haley Chrysler Dodge Jeep RAM. After I input my info to inquire about a vehicle, I was contacted by Logan. Logan was fantastic to deal with! Super nice and got the information I needed to me in such a timely manner. Even though I lucked out and ended up going with a local dealership since they were receiving the same Jeep, (Haley CDJR is almost 6 hours away from me, so I went with my local dealer simply for convenience), I would highly recommend Logan and his team at Haley!ReportRe: I started my search for a ... Capital Chrysler Dodge Jeep Ram replied on Tuesday, September 28th 2021Samantha, we are sad to hear that we were too far away from you, however are happy to hear that you got you Jeep and that your experience with Haley and Logan were top notch!
Scheduled service appointment for recall. Part was on back order but I was not notified until I was texted to pick up. I had to ask a favor to follow me up for drop off and pick up.ReportRe: Scheduled service appoint ... Capital Chrysler Dodge Jeep Ram replied on Monday, September 27th 2021Debbie, we are so sorry about the unfortunate experience you've had with our service department. We are always trying to improve, so if you have further comments please reach out to our Service Manager, Michelle, at [email protected]. She would be more than happy to listen to your comments and provide you with feedback. Stay safe!
Looking for a new Chrysler, Dodge, Jeep or Ram vehicle in the Richmond, VA area? Our dealership is delighted to serve customers from the Richmond, Williamsburg and Fredericksburg region. Come and test drive the brand new Grand Cherokee, Grand Caravan, Dart, Charger, Town and Country, 1500, or Patriot models, or check out the fantastic quality used cars from major manufacturers in our ever changing preowned vehicle inventory. We take the time to ensure that every used car we sell is in like-new condition, so you can buy with complete confidence.
We also have all of the certified Dodge, Jeep, Chrysler and RAM car parts you need to work on your car, while our service center is delighted to take on the work for you if you prefer. We're here as much or as little as you need us, offering a full range of auto support services.