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Detailed Business Description
Guests Love Jacksonville FL Hotel's JAXPORT LocationWelcome to Candlewood Suites® Hotel Jacksonville East Merril Road / JAXPORT. Situated within minutes of the sparkling Florida coast JAXPORT Cruise Terminal and NAS Mayport this pet friendly hotel's accommodations in Jacksonville offer spacious suites suited for vacation business relocation and an extended stay.The hotel's Jacksonville location offers Florida guests a quick commute to Mayo Clinic and Baptist Medical Center as well as academic institutions such as Jacksonville University and the University of North Florida. Blount Island and Dames Point seaports Mayport Naval Base and the Foreign Trade Zone are all within a short drive as are companies like Crowley Marine Services Hanjin and Bank of America.Leisure travelers seeking extended stay hotels near Jacksonville Cruise Terminal the beach and Florida sports venues like the NFL's Jacksonville Jaguars love this hotel's central location. Other notable sites nearby include the famous Jacksonville Landing the Anheuser-Busch Brewery the elaborate Jacksonville Zoo and Gardens and retail giant Regency Square Mall.Boasting such conveniences as free Wi-Fi access 24-hour Fitness and Business Centers and free self-service laundry as well as fun family features like an outdoor pool a gazebo with guest grills and pet friendly suites this hotel's accommodations in Jacksonville caters to you. You can "Consider Us Home!"
Candlewood Suites Jacksonville East Merril Road Reviews
Staff was very nice, room clean and peaceful. They had a few problems with the card machine during check in but you can only control what you can control.
Bad place to stay if you want to take a shower. No water in the morning and no water in the afternoon. Worst place I have ever stayed in. Find another place don't waste your money staying here!!
Unfortunately, my son and I had a bad experience. We woke up with bites on our arms and sons back and neck. I recommend a more thorough cleaning. Get rid of the bed bugs and I should get a refund.
Re: Unfortunately, my son and ...
Candlewood Suites Jacksonville East Merril Road replied on Thursday, December 9th 2021
Thank you for staying with us. We apologize for the issue you experienced during your stay. We will make sure and address it with housekeeping and maintenance team.
Customer service at check-in was nice and pleasant, no issues there. The stay was normal, no complaints there either. It's what I expected as I have stayed at this particular location several times previously.
However, the check-out was unpleasant as my wife and I were berated by the woman at the front desk as we were leaving. She was scolding us because she said the room we had was not for pets. I don't work for Candlewood Suits, nor did I assign myself the room that we would be staying in.
I declared my pet during my reservation online, over the phone, and a third time again during the check-in. Still unsure as to why this employee was making an issue out of something that me, as a paying customer, have no power over and had no decision making in regards to the room we were assigned.
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