Brown's Kia

Very shady end transparent place, With a very shady management don't go there You will regret it.

Was happy with the purchase of this BRAND NEW Carnival only to see that one of the roof rack track covers is missing. If it WAS there, then poor craftsmanship must allowed it to blow it off. Or it was never there to begin with, which is still bad.

Re: Was happy with the purcha ... Brown's Kia replied on Thursday, December 9th 2021

Thank you for taking the time to provide our dealership with feedback about your experience. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact me directly at your earliest convenience so I can resolve your concerns. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, [email protected], Cell: (703)596-9006

Melissa opted not to leave a text review of Brown's Kia

Went to this dealer to see a vehicle that I seen on their website. I wanted to test drive a vehicle but the guy I spoke to discouraged me by showing me the crazy markup of $5k on the vehicle. Their crazy inflated prices don't reflect the online price. Basically told me not to bother test driving if I'm not willing to pay those extra $5k markup.

Re: Went to this dealer to se ... Brown's Kia replied on Monday, November 29th 2021

Thank you for sharing this review regarding your experience with us at Brown's Manassas KIA. I'd like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, [email protected], Cell: (703)596-9006

If you have an issue with parts, hit up Ken Bursk in the parts dept
The man is a fountain of knowledge!!

Re: If you have an issue with ... Brown's Kia replied on Wednesday, November 10th 2021

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received at Brown's Manassas KIA. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, [email protected], Cell: (703)596-9006

Daniel Carr opted not to leave a text review of Brown's Kia

Everyone was very friendly, courteous, knowledgeable, and the location was clean and orderly.

Re: Everyone was very friendl ... Brown's Kia replied on Tuesday, October 26th 2021

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they're given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, [email protected], Cell: (703)596-9006

Absolutely horrible customer service/service in general. Our 2013 Kia Sorento had a recalled engine and started to catch fire, we brought it into the dealership in late June and just got it back this week. During this time they replaced the engine however they were terrible at communicating and the only way we got any updates or answers to our questions was if we went in and asked to speak to someone. When we finally got our car back, we quickly realized they broke the a/c, and entire stereo system, including the center screen, isn't working at all. All of that was working perfectly fine before we brought it in. We called them to let them know and they told us it isn't their fault, it's our problem and they won't do anything about it.

Again, horrible customer service, terrible communication, and overall an unpleasant experience. Would not recommend.

Re: Absolutely horrible custo ... Brown's Kia replied on Thursday, October 28th 2021

We appreciate you taking time to let us know about your experience at Brown's Manassas KIA. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, [email protected], Cell: (703)596-9006

I shopped 5 different dealers and Pedro was by far the best salesperson I encountered! He was very patient with me and seemed to understand how daunting the car buying process is from a customer's perspective, especially in this environment with a chip shortage and low inventory. For anyone looking to buy a Kia, I would recommend Pedro!

Re: I shopped 5 different dea ... Brown's Kia replied on Friday, October 22nd 2021

Congratulations on your new vehicle, Thrifty! Thank you for taking the time to write about your experience. It's great to know Pedro and our staff were able to provide you with a pressure-free and knowledgeable purchasing experience. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, [email protected], Cell: (703)596-9006

Worst customer service I've ever see and encountered, nothing is ready on time and attitude left and right.

Re: Worst customer service I' ... Brown's Kia replied on Monday, October 11th 2021

Rozaga, we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, [email protected], Cell: (703)596-9006