Brown Toyota

Tenzin Thosam opted not to leave a text review of Brown Toyota

Both parts and service departments were extremely professional and helpful in dealing with the problem of a damaged remote for this 12-year old Prius. Technicians, as usual expedited the work to include a few issues requiring attention. Regina Felix performs as an excellent go between between Parts and Service, and as a Assist Service manager, made sure I clearly understood each step required. Her attitude as expressed in her communication style with customers is professional and positive which is a nice change!

Re: Both parts and service de ... Brown Toyota replied on Thursday, August 3rd 2017

We thank you so much for your great review! It is wonderful to read you had a great experience with us. We appreciate your business. Teresa Morris Customer Relations Manager

Jaroslaw Urban opted not to leave a text review of Brown Toyota

Excellent service!

Re: Excellent service! ... Brown Toyota replied on Saturday, December 5th 2020

Thank you for the excellent feedback, Ray! We're happy you had a five-star experience and hope to work with you again sometime!

Oh my goodness! DO NOT PURCHASE FROM UMANSKY! See last paragraph.

I had a problem today with Umansky and a maintenance plan that I purchased from Mike when I bought my Rav4. When I brought it to the attention of the manager, Dario Beltran, he assured me that my dissatisfaction was warranted and that he would make it right. Leslee, my sales person, has always been knowledgeable and helpful. Mike, the business manager, has been kind and thoughtful. Today I worked with Jeff in service, he was excellent. If you ever have problems at Umansky, they want to make it right. I'm a fan.

So, follow up to the last review. After being assured of the issues being taken care of, I brought my car in for service. They performed an unnecessary oil change and charged me for it, even though my service (maintenance contract) was suppose to cover all oil changes until 55,000 miles. Then the service person said that I had an oil change at 50,000 miles and I didn't even need that service. This sent me over the top, given you have a service advisor that doesn't advise, just spends your money. Also, I was told that I would have a detailed car for my hassle a couple of months ago. The detailed car did not have the back vacuumed out, the mats were not cleaned, the dashboard was not even wiped. Please, if that is a detail we have a different definition. Furthermore, I had to wait 1/2 hour for other people to pick up their cars. They had one person working with six people waiting. Dario Beltran, I was close to buying another toyota, as I like to have a car that I can trust and I received a notice from toyota that said my payment would go down if I traded in my car. If I buy another Toyota, it will not be from Umansky. I can't get good service even after giving you another chance, informing the service people going in and requesting that they speak with the service manager if they had any questions, and speaking over and over again about the problems. Unacceptable.

Just found some old paperwork. The Toyota Care Plus package that I purchased was $1000.00. The cost of getting that maintenance, had I paid as needed, $420.00. Do not use Umansky for anything!

Re: Oh my goodness! DO NOT P ... Brown Toyota replied on Wednesday, April 28th 2021

We're so happy you gave us the chance to work with you on this, Kenna! Your feedback means so much and we're glad we could find a solution you were satisfied with. Please do not hesitate to reach out if we can ever be of further assistance!

Dalmatian Creation opted not to leave a text review of Brown Toyota

Leslee Parsons is exceptional. Today Sunday we called her with a dead battery problem and the issue was fixed within two hours with her extensive involvement. Amazing! In the past, she has handled our car purchases professionally and always fairly.

Re: Leslee Parsons is except ... Brown Toyota replied on Monday, November 29th 2021

Hi John, we're thrilled to hear that Leslee was able to help you out! We sincerely appreciate your comments, and we'd love to work with you again!

Cash-in-hand for a 2022 Toyota Highlander Hybrid - but since I refused to pay the $4,000 over MSRP they demanded as an "After-Market Adjustment" I took my business elsewhere.

Re: Cash-in-hand for a 2022 T ... Brown Toyota replied on Monday, November 29th 2021

We apologize if we let you down. Your feedback and happiness with our services is important to us. We hope you will consider speaking about this experience further. Sincerely, Craig Morris, General Sales Manager, [email protected]

When I came in the other day, a young man named Kyler directed me to service, and service fixed my car to where I thought it was new

Re: When I came in the other ... Brown Toyota replied on Monday, November 15th 2021

Thank you for your positive review, Aaron! It's great to hear that you enjoyed working with Kyler!

Services was very nice did a very god Job on my car

Re: Services was very nice di ... Brown Toyota replied on Tuesday, November 16th 2021

Hi Latesha, we're thrilled to hear that you had a great experience here! We'd love to have you back again next time!