Breitenfeldt Group

My husband and I have been clients of Breitenfeldt Group for a number of years. Every person we have worked with has given us top notch customer service. They've not only helped us select our Medicare plans every year, they've also helped us work through some claims issues. I don't know how we would handled this all ourselves! Highly recommend using their services!!!

Re: My husband and I have bee ... Breitenfeldt Group replied on Friday, May 28th 2021

Janice, We are grateful you and your husband have chosen to work with us over the years and value our services. We look forward to continuing that work and providing peace of mind with your Medicare coverage. Thank you!

I had a great experience when initially signing up for a medicare plan with breitenfeldt group. I just wanted to say that I am also happy with the communication and updates after I enrolled. It's nice to know I have an organization to work with throughout the year.

Re: I had a great experience ... Breitenfeldt Group replied on Thursday, May 6th 2021

Hi Pam, Thank you for thinking of us after receiving our recent updates and providing feedback after your enrollment! We look forward to continue working with you.

These people are not my people. My initial contact was with one person who was totally competent and spent a great deal of time educating me, providing me with options, and making recommendations regarding Medicare Supplements, drug plans, and other health-type insurance. But she was not assigned to me. Instead, when renewal time arrived, someone from the bull pen who did not know me or my plans, my objectives, or anything about my needs, responded to my renewal questionnaire. And the next conversation was with someone else. This bull pen model meant that I had to spend my time during each call educating the sales people about me. It was particularly disconcerting to learn that recommendations to me varied from sales person to sales person and that the premium quotations were inconsistent. I left Brietenfeldt and will never go back. I want to hire a professional sales agent who knows me, knows the products, and makes recommendations. I want the same person to provide service for years. This will never happen at Breitenfeldt.

Re: These people are not my p ... Breitenfeldt Group replied on Monday, May 3rd 2021

Thank you for providing feedback. We do believe in the power of a team, but always look to build and improve. We would value learning more about your experience and if you would like to contact us, please email [email protected] referencing your review to get connected with management. We send sincere regards- Breitenfeldt Group

My wife and I called the Breitenfeldt Group several times over a period of months to get our Medicare questions answered. In fact, our first call was over a year ago, long before I was ready to retire.

No matter who we spoke with, we were treated well and our questions were all answered.

We recommend them.

Re: My wife and I called the ... Breitenfeldt Group replied on Tuesday, April 13th 2021

Hi Jim, We are glad to have been able to help you through your journey when planning for Medicare. If at any time you have questions, please remember to reach out to our team! Thank you for the kind words.

I heard many stories of the complexity of signing up for Medicare but Kate at the Breitenfeldt Group made it completely painless. She walked me through the process, help me select a supplement plan and handled everything. In addition they will review my plan annually to ensure that I am properly covered. I only wish everything in life was this easy!

Re: I heard many stories of t ... Breitenfeldt Group replied on Thursday, March 11th 2021

Hi Jim, Thank you for sharing your experience! We definitely want to make the Medicare experience painless at any stage, from planning and enrollment, to the annual review process. We appreciate you working with our group!

Breitenfeldt group became trusted advisors to my wife and myself. Their counseling guidance was invaluable!

Re: Breitenfeldt group became ... Breitenfeldt Group replied on Wednesday, September 16th 2020

Andy, We truly appreciate your review and kind words! We strive to provide the exact experience you received with everyone we work with. Thank you.

I found this firm not customer-focused.

Re: I found this firm not cus ... Breitenfeldt Group replied on Wednesday, February 12th 2020

Hi Lori, We are sorry to hear of your experience. Customer service is our top priority. We would appreciate more feedback about your specific experience, as we always look to improve. Please email [email protected] if you would like to share more with our group. Thank you, Breitenfeldt Group

Through each step of the enrollment process - starting with the administrative staff response time to my original inquiry until my meeting today with Emily Breitenfeldt - their entire team has provided conscientious follow-through and answered all of my questions. For any person or group with concerns about navigating the complex and costly health insurance world we all live in, you can streamline the experience and have confidence in the health care decisions you make by working with this group of professionals.