BMW of Southampton

Emailed them week ago because wanted more information on a car no response.

Motoring Co. opted not to leave a text review of BMW of Southampton

BMW service department is great! Quentin is a great service advisor would recommend using him when you come in. Fast and easy service

Re: BMW service department is ... BMW of Southampton replied on Tuesday, October 19th 2021

Hi Nick, thank you for recommending Quentin at BMW of Southampton! We hope you share your experience with friends and family!

I bought a used X1 in August that was supposed to be certified preowned and inspected. A month later, and I'm looking at $853 in charges to replace the brakes. I have driven no more than 900 miles since buying this car. Extremely upset, don't trust this dealership with preowned vehicles.

Re: I bought a used X1 in Aug ... BMW of Southampton replied on Tuesday, September 28th 2021

Kat, We're sorry to hear about this experience. We value feedback and use this information to improve customer satisfaction. Please reach out to me so I can hear more about this situation and help resolve your concerns. Thank you, Frank Montalto - Service Director - 631-204-2553.

Louis Evangelista opted not to leave a text review of BMW of Southampton

Isabella Facendola opted not to leave a text review of BMW of Southampton

GO SOMEWHERE ELSE. Bought my 540i back in February of this year. It was only a month later that I need to take my car in for servicing. I made the appointment to come in on a Friday morning along with a loaner. After driving 45 minutes, I was told that no loaners were available and my car would not be able to be looked at today, keep in mind I made the appointment 3 weeks in advance. The following week my car was diagnosed. Apparently all 4 of my rims were bent. And according to their "Master Tech" One of the rims were irreparable and needed to be replaced. The rims lists for $643, but service would extend a discount a only charge me $500. I decided to source a rim on my own and found a very reputable company located in Texas, which also has 4 other locations nationwide. I was sold a remanufactured OEM rim that met all the requirements needed. At half the price. Here is the best part. I was sent a return label so I could send back my old damaged rim. I would be issued a core credit if the rim was repairable, if it wasn't repairable, they would dispose of it free of charge. Well, it turns out the rim was repairable and I was issued a core credit. I was even sent an email stating so. When I spoke to the service manager Frank about this. He said to me he was told the rim could not be repaired and that was that. Even though I have proof and the core credit that says otherwise!!! Frank was the service manager at Competition BMW. It is quite clear now, why he is no longer there. Had I listened to the service department and bought a rim through them, I would have wasted $500 and would have been none the wiser. These so called "technicians" either misdiagnose or don't know what they are doing. So instead of fixing something (which is what they are paid to do), they instead tell the customer it cannot be repaired and needs to be replaced. I am genuinely shocked at how an establishment such as this one (BMW OF SOUTHAMPTON) operates and treats it clientele. After reading some of the other reviews, there is a clear pattern of bad customer service. Never again will I make this mistake. Thanks for leaving a bad taste in my mouth.

Re: GO SOMEWHERE ELSE. Bought ... BMW of Southampton replied on Monday, September 20th 2021

We're sorry to hear you were unsatisfied with the care you received at BMW of Southampton, Sheikh. Our team would like to help resolve these concerns and improve your experience. Please reach out to me at your earliest convenience so we can discuss how to make this right. Thank you, Stephen Meltcher - General Sales Manager - 631-283-0888 x116

Thank you Bmw of Southampton for exceptional service, especially Terry, the REAL OG BMW mechanic that was able to troubleshoot and fix the convertible roof on my 2002 M3. Ben, the service writer, was also very courteous and friendly, I really appreciate it!

This BMW team is doing their absolute best considering this is a very stressful shop with the amount of work in the season, very demanding customers and being slightly understaffed. Frank, the service manager, is always steering this ship in the right direction and is an admirable Captain. Keep up the good work!

Re: Thank you Bmw of Southamp ... BMW of Southampton replied on Monday, August 2nd 2021

Hello, Dean! We are thrilled to hear that our team at BMW of Southampton can take wonderful care of you! Ben and Frank are so proud to have earned shout-outs in your wonderful review. We love working with you!

Corey Dong opted not to leave a text review of BMW of Southampton

Excellent experience

Re: Excellent experience ... BMW of Southampton replied on Monday, June 14th 2021

David, we're delighted we could deliver an awesome experience! Thank you for your business, from all of us here at BMW of Southampton!