Bmw of Nashville

My salesman was Carter who was very nice to deal with. He picked us up from the airport after flying down for a vehicle which was extremely nice of him to do. I encourage anyone doing future business with this dealership to request Carter.

As for my 3 star review this is based solely on the fact of me finding multiple cosmetic issues that were not disclosed. Of which there was, a bent rim, two rock chip dents in hood, a replaced rear window, and the oil access panel underneath being torn and unable to be secured.

These issues ended up costing a couple thousand to fix and has made it hard to enjoy the car to this point. Please inspect the vehicle you’re purchasing intently for similar issues when buying a used vehicle. Thank you Carter for the hospitality and smooth process in the end.

I spoke with a sales rep about a specific car and we scheduled an appointment for 6 PM that evening. I live a bit outside of Nashville, so I was already on my way when I got a text from him saying, “Hey brother, someone just left a deposit on the vehicle. I’ll let you know if it falls through.”

Seriously, where’s the integrity or consideration from this dealership? I still went out there, but they had nothing else that matched the same interior and exterior colors. It’s clear they don’t value your time and will sell a car right out from under you. All they said was “sorry” I mean that even didn’t sound genuine at all..Be warned!!

If you own a BMW and need service in Nashville go to BMW of Nashville and ask for JB he is the best service advisor there he is the only reason I still have a BMW. “Facts”

JB is THE guy to work with in the service department. He was clear, accommodating, and made what could’ve been a stressful morning a good one.

The whole team is a pleasure to work with. Friendly, efficient and strong communicators. Recently, JB went above and beyond to help me get work covered by an existing warranty that could have gone either way. I appreciate their honesty and commitment to customer service. Such gifts I’ve found to be rare at dealer repair shops. Highly recommend.

The customer service is amazing. These guys really take care of their customer over and beyond highly recommend their service.

Amazing people and great service! Although not a bmw (haha), Ben helped me with a amazing deal on one of their pre owned/used vehicles. Really appreciated all of their hard work!! Very grateful🙌🏾

Awesome experience from beginning to end of the car buying process. Carter Brown was a wonderful and knowledgeable salesperson. He answered all of our questions and made the process seamless! The Finance guy, Mr. Green, was awesome also. He answered all of our questions and got us in and out very quickly. I highly recommend BMW of Nashville on Armory Drive!

JB at BMW Certified Pre-Owned Nashville is the best to work with. He makes sure that every little detail is taken care of, takes time to answer any questions and ensures service is seamless and that there are no hidden costs. He always goes the extra step to make sure my service experience is top notch. JB is an example of why I continue to trust and go back to and BMW of Nashville for my auto and service needs. Jeri Thomas

I cannot say enough about Thomas at BMW of Nashville. I met him at random when I found the car I wanted (not a BMW) that someone traded in at this dealership. Thomas walked me through the entire process in a straightforward and helpful way from the test drive to getting things set up with financing. He was available via email, phone or text and always responsive. The finance team and management were all thankful for my business and not pushy in the least. I will be back to this dealership when its time to upgrade again.