Bisnett Insurance is a local independent insurance agency. We specialize in offering a full range of insurance products including: car insurance, home insurance, business insurance, and life insurance.
Auto insurance, Home insurance, Life insurance
Based on 4 Reviews
Add ReviewAlex Fullhart opted not to leave a text review of Bisnett InsuranceReport
Sadly we once had a wonderful agent here who passed away. The agent who took over our accounts was not good. There were no check-in's, no fee reruns (to look for discounts) unless we asked for it. When asked why that wasn't done automatically the response was "we have too many clients and are too busy". Other agencies do this automatically.Report
When setting up additional policies we noted that previous asset information was not transferred correctly so the coverage was not accurate. Can you imagine if there was a claim in the time between issuing and us noticing the mistake!? Lots of money could have been lost if that had happened.
Multiple policies had different addresses associated with them, as they only updated some of the policies when we moved. It seems like all of these things should be caught in their systems, or caught by an agent who pays attention to detail.
Additionally we had requested some information on a specialized insurance policy and a different agent in the office was going to help after she did some due diligence. We drove an hour each way in rush-hour traffic to get to our appointment only to find out she hadn't done her research ahead of time. We sat there for an hour and a half while she called brokers only to figure out that their agency could not obtain the policy!! Wasted an entire afternoon because of their incompetence.
We've since switched to another agency but kept the Safeco policies intact. We are very happy with the new office.
Today I went to pay my insurance and the office on 72nd. was gone > I got no notification of a move ... so, as of today I have a new agent. I guess they're not concerned about business!Report
Very poor customer service and management is very rude! Would NOT recommend!ReportRe: Very poor customer servic ... Bisnett Insurance replied on Thursday, November 7th 2019Sorry that you feel this way Kathy, we strive always to help our customers and place them first. We did attempt to help many times but you chose to let someone else help you and we did all in our control.