Bill Kolb, Jr Subaru

This was a terrible experience. Classic bait and switch. Called about a car, told it was available, went to dealership, did not have the car. I had a bad experience many years ago but thought they had improved but they did not. Leopards do not change their spots. Don't trust bill kolb waste of your time. Stick with any other car dealerships just don't go to bill kolb!

I've had a bad experience with this dealership in the past and was hesitant in returning to get a car for my wife. This time around however the process was seamless and compared to other dealerships we visited that day, the customer service definitely was a factor when making our purchase. We would like to thank our rep Connor for setting the tone and making a very stressful weekend very light and having the patience with us while we made our decision. We would also like to thank Marty who was very helpful and gave us the time to work out what we needed to in order to make this all work out. My wife loves her Forester Sport and we appreciate everything you guys did that day. They say everyone deserves a second chance and I'm glad I did.

Re: I've had a bad experience ... Bill Kolb, Jr Subaru replied on Friday, October 29th 2021

Nicholas, we sincerely appreciate you giving us another chance. We are constantly making adjustments and improvements to offer our guests a better experience, and it's fantastic to hear we're succeeding! We're so glad that Connor made your visit stress free and that Marty's patient service was so appreciated. The entire Bill Kolb Jr. Subaru team thanks you for your business, and we hope your wife continues to love her new Subaru Forester!

Bill Kolb Subaru is great! Everyone was really nice and helpful through all stages of buying a car. I worked with Kendall, Frank, Marty, and Liz the receptionist. Thanks!

Re: Bill Kolb Subaru is great ... Bill Kolb, Jr Subaru replied on Monday, September 27th 2021

Phoebe, thank you for the great review! We appreciate your business and are thrilled to hear that Kendall, Frank, Marty, and Liz delivered such a seamless purchase experience. Drive safely in your new vehicle, and we hope to see you again at Bill Kolb Jr. Subaru!

I just bought my Subaru Forester on July 31, 2021. I cannot express enough how wonderful the sales staff as well as the service staff has been. The quality of the input has been incredible. In particular, Mel Dixon in Sales was most supportive as well as really engaged in helping me to purchase the car. At the Service Department, Alvaro Cisneros was so assiduous, professional and helpful to me! The staff seems polite, friendly, and engaged. They are clearly enthusiastic about the Subaru car. The atmosphere in both the Sales and Service Departments was inviting and courteous. The paperwork preparation was clear and informative and I was always encouraged to call with any questions.

Re: I just bought my Subaru F ... Bill Kolb, Jr Subaru replied on Tuesday, September 14th 2021

Congratulations on your new Subaru Forster, Sandra! It is great to hear that Mel, Alvaro, and our entire team could accommodate your needs from start to finish. Bill Kolb Jr. Subaru appreciates your time and wonderful business. Enjoy your new Subaru!

If I could help at least one person from coming here then I'd be happy. Go ANYWHERE else.

Re: If I could help at least ... Bill Kolb, Jr Subaru replied on Monday, September 13th 2021

It's hard to see you weren't satisfied with your experience. We strive to provide 5-star experiences and I apologize for missing the mark. If you are willing, I would appreciate the opportunity to learn the details of your visit so we can improve going forward. Please reach out when you have the chance. Chris Flood - General Manager - 845-359-7777

Really disappointing experience with these guys. I inquired online about two Outbacks that they showed in inventory, and had follow up from their internet sales department. So far, so good. Asked for pricing on one of the cars, and he said he would get back to me later in the day, but encouraged me to come in to look, so I made an appointment and went in. When I got there, it turned out their system didn't accurately reflect their inventory, and they actually have nothing available to sell me. Complete waste of time. The sales people were quite apologetic and friendly, so two stars, rather than one. But, I want my Saturday afternoon back! Be sure to speak with a non-internet sales person before going in to make sure they actually have in stock what their web site says they have.

Re: Really disappointing expe ... Bill Kolb, Jr Subaru replied on Monday, September 13th 2021

Michael - I am disappointed to see that we missed the mark in regards to your experience with us. Keeping up with our inventory is crucial to our operation and it is upsetting to see that your time was wasted. Feel free to give me a call if you have anything further you would like to add and I'll be happy to chat. Thanks for your feedback, Chris Flood - General Manager - 845-359-7777

Painless process even in the summer of 2021. They were able to build me exactly what I wanted in only a few weeks time. Excellent prices. Connor Flood was responsive and made this incredibly smooth.

Re: Painless process even in ... Bill Kolb, Jr Subaru replied on Tuesday, September 7th 2021

Robert - thanks for leaving a review. It is our goal to find the perfect vehicle for guests and I am glad that came through to you. On behalf of all of us at Bill Kolb Jr. Subaru, we wish you safe travels!

Great dealership . We have dealt with Bill Kolb Subaru for many years and have always had a good experience. Ask for Mel when you go, she is a terrific salesperson!

Re: Great dealership . We hav ... Bill Kolb, Jr Subaru replied on Sunday, August 22nd 2021

Andrew - your loyal business and kind feedback mean the world to us! Thank you for trusting Bill Kolb Jr. Subaru with your car buying needs over the years - we hope the newest vehicle treats you well!

Terrible customer service. Service team is unorganized.

Re: Terrible customer service ... Bill Kolb, Jr Subaru replied on Monday, August 9th 2021

Amir, we're very worried to hear that this is the impression our team has left on you. If you're willing, I would appreciate the opportunity to discuss your experience so I can better understand what went wrong and ensure similar situations are prevented in the future. Please give me a call, when time permits. I am unable to locate your contact information from this review. Thank you, Jessica Rolon - Service Manager - 845-398-6330

After having an initially pleasant experience purchasing a used vehicle, the car was inspected by an independent mechanic and found to have a few minor issues. Thankfully, the GM (Chris) was able to negotiate a fair price to fix the issues and I'm happy with the purchase of the used vehicle (2015 Acura TLX).

Re: After having an initially ... Bill Kolb, Jr Subaru replied on Thursday, July 22nd 2021

Richard - we're so glad to hear that Chris and the Bill Kolb Jr. Subaru team could turn your experience around. Thank you for trusting us with your vehicle purchase and care - we hope the Acura TLX is everything you wanted and more! Safe travels!