Big Mountain Heating & Air Conditioning, Inc.

In the beginning, Big Mountain was great. They were responsive and genuinely seemed to have our best interest at heart. The tech came out, did a diagnostic on our older unit, and made recommendations based on his findings. He recommended that our 18 year old unit be replaced and also indicated that ductwork needed to be done. Because we have a newborn, we were willing to do the work so that we'd all be comfortable and have good air quality for the years to come. A design consultant was booked for later the same night and we got the ball rolling (they reel you in quick!)

The design consultant was also pretty cool. He was personable and listened to our needs and budget. We decided to follow through and the install was booked for two days later.

Here's where things start going downhill... $20k later.

The same day that the unit was installed, the Nest displayed an error message. We sent the error message and a tech was dispatched out. The install guys failed to drain a pipe and a safety feature was being triggered to cut power.

The following night, we were awoken by the newly installed smoke alarm around midnight. There was a burning smell coming from the furnace closet. We called Big Mountain the next morning and a tech came out to assess the issue. He wasn't able to find anything.

A week later, the outdoor unit started making noise. Now, they didn't work on this unit originally per se, but they obviously had their hand in there to complete the work for the indoor unit. A tech came out and very matter of factly stated what the problem was. He'd already ran the numbers and had information on payments before even telling me what the problem was. Another $2800 to repair or $7000 to replace. This unit is 4 years old. I contacted the manufacturer and it was still under warranty, so we declined Big Mountain's services.

The day after they left, the outdoor compressor unit's fan was no longer spinning. Remember, the tech was out there the day before. Coincidence? Maybe. We'd never had any issues before.

Decided to get a second opinion and come to find out, a wire in the INDOOR unit wasn't properly nestled where it needed to be so it wasn't communicating with the outdoor unit.

The part that the tech said needed to be replaced isn't even used for the heater. Only the AC. There's atmospheric rivers happening every week in Sac. We definitely hadn't been using the AC.

All this to say... they're very friendly and personable. However, I now have major used car salesman vibes and feel like I was duped by sleeze balls trying to make a/another sale.

Fool me once, shame on me. Definitely won't get another chance though. Proceed with caution.

Joseph inspected my heating unit in my crawl space and my air conditioner outside my home and vacuumed and cleaned the air conditioner as well.

he was on time, very nice and professional
he explained things very well
overall a very good experience
thank you

3/28/23- Joseph did heating system inspections today. He was courteous & respectful of my wishes, being careful not to let the dogs out. He inspected thoroughly, took photos of system in my attic & explained things very well. Joseph was quite knowledgeable, & went out of his way to be sure I understood his recommendations & options available.

Danyelle Nance opted not to leave a text review of Big Mountain Heating & Air Conditioning, Inc.

A wonderful experience. No complains at all

Technician Joseph was very helpful and did a great job solving the problem????

Leo was an excellent service provider. He was personable and knowledgeable. Such a great laid back personality I felt comfortable
And he gained my trust with the info and knowledge. GREAT JOB Leo!

The tech that arrived at my house, Austin, was knowledgeable and knew what he was talking about as to the equipment I have in my house. Austin made some very good observations with suggestions that applied to the observations... these were item I do need to consider so I appreciate his host and open explanation for his recommendations.

A/C technician was very knowledgeable, professional, and friendly. I would definitely recommend him.