Bert Ogden Infiniti

Customer service was great! No pressure at all to buy. Great service all around.

Re: Customer service was grea ... Bert Ogden Infiniti replied on Monday, November 29th 2021

Thank you for this wonderful review and we are glad you enjoyed your visit with us! We hope to serve you again in the future!

Nestor Rodriguez opted not to leave a text review of Bert Ogden Infiniti

Juan Lozano opted not to leave a text review of Bert Ogden Infiniti

Don't buy or lease a Masserati, because you will only pay for the name not service. You don't get to sit in their abandoned Masserati building, you do business in Cadillac. No matter what the sales manager promises you he will not honor his word. For me they told me that I could swing by anytime to the dealership and they would wash my car. The first time I tried some employee told me in a rude way " didn't they sell it to you clean". I told him they sales manager told me you guys offered thus service. He replied not knowing about that service. In the end I had to go find the sales manager to hold him accountable. He then spoke to the service guy, and the service guy made sure he let me know it was only time do that. Things you don't get in this supposed luxury dealership
1. Loaners (especially Masserati)
2. Free car washes
3. Good customer service, they don't return calls and they never follow through.
4. Technicians are poorly trained in fixing Masserati
5. The building were you do business is Cadillac and it's filthy the walls are dirty, and the furniture old and outdated.
6. When they make a error, all departments blame each other. That takes priority over fixing the error.
7. They also don't pick up your car and drop off a loaner when the need to service you vehicle. (Service usually 24 to 48 hrs).

Re: Don't buy or lease a Mass ... Bert Ogden Infiniti replied on Tuesday, May 11th 2021

Mr. Mireles, we are truly sorry to hear about your experience with Maserati. It is our goal to make sure every customer is completely satisfied with their purchase and service. Maserati's are a brand of class, style, and luxury and that's the experience you should receive. Thanks for taking the time to let us know how we can improve so that your next experience is much better. Your words are not being unheard and it's being passed to upper management.

Was never ther

Re: Was never ther ... Bert Ogden Infiniti replied on Friday, April 30th 2021

Sorry to see this! It must have been a mix-up!

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Armando Velasco opted not to leave a text review of Bert Ogden Infiniti

Wait til all these owners need service and have to deal with Eduardo, he must be related to someone there. He is the only maserati service representative and is not easy to work with. If you need an alternative use Euro-cars in McAllen.

Re: Wait til all these owners ... Bert Ogden Infiniti replied on Tuesday, December 22nd 2020

I apologize for the inconvenience you have faced with our service department. I appreciate you voicing your concerns to allow us to grow and improve. I will be passing this message to the General Manager to insure this gets addressed. Thank you have a blessed day

Jennifer Garcia opted not to leave a text review of Bert Ogden Infiniti

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