Benson Fiat Studio

Great cars! Very great staff! Go Benson Go!!!

Allen Eliasson opted not to leave a text review of Benson Fiat Studio

Very nice people and atmosphere. Got a great deal on a car. Would recommend Benson Fiat to anyone.

I have always had the highest regard for the Beson Fiat of Greer service department until I experienced this today. I am beyond disappointed, upset and honestly humiliated to have experienced what happened today.
I drive 90 miles one way from Georgia to have my car service at this location, I took my Fiat in on Thursday and was told it was going to need more testing, so at that point I was offered a car to get home with. It was my understanding that the car would be covered by Chrysler. On Friday, Will-very kind gentleman called and told me what was wrong with my car and that the warranty didn't cover it and my total would be $340. He did say that as long as I brought the rental back by Saturday I shouldn't be charged for it.
Well I arrived at 7am as soon as the service department opened to be pick up my car. When I got there, will greeted me and showed me to the pay window. The young man in the pay window looks as if he wasn't quite ready for customers yet, I offered to give him a few minutes because I knew they had just opened. He declined and told me the total bill was $380. I asked to see the bill, only to see a charge of 70$ for a rental. I asked why I was being charged and he told me to wait he would call someone over to talk to me. Will was busy so another man came over and that's when my whole perspective of this place changed.
He came over and glanced at my bill and said it not covered under warranty. I said I know my repair wasn't covered under warranty but I was under the impression that the rental car would be paid for and I hadn't prepared to pay for a rental. He said " You weren't prepared ? so, you drove off with a rental car and you weren't prepared to pay for it?" I told him what will had told me and that I was under the impression that it was being paid for. He then in the most condescending was said "well who did you think was gonna pay for it!!" I did explain to him that it was completely unnecessary to speak to me in that manner and talk to me like I was an idiot. I paid my bill and would have understood had I not been told something differently. It is never ok to speak to a paying customer like they don't matter, like you dont need to explain how things are handled, never is it ok to treat a customer with such disrespect. I was so upset after being spoken to the way he spoke to me, I was almost in tears. I will drive the extra 40 miles from now on to another Fiat dealer when I needs service or repairs done.

Greatest place to buy your next car or work if you love cars! Best service parts and body shop in town

Don't go there bad service department

Bill Brown opted not to leave a text review of Benson Fiat Studio

Good People but im mad lol They sold the car i wanted i showed up too late

Been here several times. They have always been helpful and honest.

Richard DeMarco opted not to leave a text review of Benson Fiat Studio