Bel Air Nissan

I recently had service performed on my car. The service was performed accurately, efficiently and in a timely manner. However, I also requested a car wash (which is a free service provided by the dealership), but my car still had visible dirt on the back of it and around the wheel wells - I have a white car so it's easy to see dirt. My car was also still wet with water spots on the windshield. I was told that the car wash in the service area was recently replaced and not as efficient/adequate as the "main customer car wash". The main car wash cleans all around the car and under the carriage; has an automatic dryer and attendants use shammies to dry the car. I expected the same level of service with the car wash after my service but was disappointed in the quality of the car wash. It is clearly sub-par to the main car wash. I would prefer that my car be taken to the "main car wash" in the future even if I have to wait a little longer.

I recently had service performed on my car. The service was performed accurately, efficiently and in a timely manner. However, I also requested a car wash (which is a free service provided by the dealership), but my car still had visible dirt on the back of it and around the wheel wells - I have a white car so it's easy to see dirt. My car was also still wet with water spots on the windshield. I was told that the car wash in the service area was recently replaced and not as efficient/adequate as the "main customer car wash". The main car wash cleans all around the car and under the carriage; has an automatic dryer and attendants use shammies to dry the car. I expected the same level of service with the car wash after my service but was disappointed in the quality of the car wash. It is clearly sub-par to the main car wash. I would prefer that my car be taken to the "main car wash" in the future even if I have to wait a little longer.

Ms. Catherine answered all my questions and was remarkably knowledgeable on the servicing of my vehicle.

Ms. Catherine answered all my questions and was remarkably knowledgeable on the servicing of my vehicle.

I was treated so special. I felt like the only person on the lot/sales room.

I was treated so special. I felt like the only person on the lot/sales room.

B. Jerell Jones opted not to leave a text review of Jones Junction Pre-Owned

B. Jerell Jones opted not to leave a text review of Bel Air Nissan

Great fair, honest and reputable service.

Great fair, honest and reputable service.