Baker Nissan North

I purchased a Rogue in great condition. Desmond and Carolina were attentive and helped me every step of the way. Im happy with my new vehicle!

Re: I purchased a Rogue in gr ... Baker Nissan North replied on Wednesday, December 22nd 2021

Hello Robb, we're happy you found our staff to be so supportive during your experience here at Central Houston Nissan. We are always more than happy to assist you if anything else comes up. Take care!

I went in for a oil change and Marcus was not friendly at all,He didn't let me know when my car was ready.The staff is rude and unprofessional.

Re: I went in for a oil chang ... Baker Nissan North replied on Wednesday, December 22nd 2021

Hi Maria, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We appreciate you bringing this experience to our attention. If you are willing, please contact James Adams, Owner Loyalty Manager at [email protected] or (713) 661-9955 so we can work towards a resolution. We look forward to hearing from you. Take care!

the washing service is very poor they leave the cars dirty and scratch the windows

Re: the washing service is ve ... Baker Nissan North replied on Tuesday, December 14th 2021

Hello Milan, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact James Adams, Owner Loyalty Manager at [email protected] or (713) 661-9955 so we can work towards a resolution. We look forward to hearing from you. Take care!

horrible. Would tell everyone around me to avoid Nissan for leasing car. they ridiculously say we don't cover any of the maintenance fees for lease car. how funny they can be :D they wanted to charge me $100 for tire rotation :D OMG
I took my car somewhere else, and they did it for just a tip :)
That was the cheapest thing that they wanted to charge me. please avoid them.

Re: horrible. Would tell ever ... Baker Nissan North replied on Tuesday, December 21st 2021

Mohsen, it is disappointing to hear that you had this service experience with us. If you are willing to give us another chance in the future, please reach out to me at your earliest convenience. I hope to hear from you soon. James Adams Owner Loyalty Manager [email protected]

My review is of the service department.

There is absolutely no respect for the customers' time.

Appointment at 2:45pm. Arrived at 2:38 pm and was told that it would be 2.5 to 3 hours. I asked what is the purpose of an appointment? Response "to guarantee you have an assigned service advisor." So I asked what is the best way to avoid this wait? Response: "come when we open at 7 am."

Next day, I arrive at 7 am. I get a text at 8:08 am that the oil change is complete and I decline additional service (change oil filter). It's 9:10 and I still have no car. After an hour plus I'm told "still waiting on the car wash".

So I've still spent 2+ hrs and the service advisors and cashiers still have no paperwork for me to at least pay my total so I can leave promptly after the never ending car wash.

I am bringing this as a favor to my family member. I will never purchase a car here because I would hate to have to deal with a service department that has absolutely no respect for the customers time.

Re: My review is of the servi ... Baker Nissan North replied on Tuesday, December 21st 2021

Damian, we understand your time is valuable, and are disappointed to hear about the delays you experienced. When you have an opportunity, please reach out to us at (713) 661-9955 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.

Desmond was my sales consultant and he helped me get my first car. I was pleased with his customer service!

Re: Desmond was my sales cons ... Baker Nissan North replied on Tuesday, December 21st 2021

Evelin, we're happy you found Desmond to be so supportive during your experience here at Central Houston Nissan. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Just called and the sales associate said I'll have to pay $300 for a recall. I never heard of this before in the past visits. Plus he sounded very disrespectful on the phone. I was having a great day until then. I wouldn't recommend this dealership.

Re: Just called and the sales ... Baker Nissan North replied on Monday, December 20th 2021

Hi Jonathan, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Please reach out to us when you can so we can address this situation directly. Thank you and have a great day. James Adams Owner Loyalty Manager [email protected]

Everybody has good good customer service

Re: Everybody has good good c ... Baker Nissan North replied on Monday, December 20th 2021

Hello Henrietta, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Have a great day! Best wishes, Central Houston Nissan

Horrible Taken advantage as a consumer if I agreed to fix all suggested.

Re: Horrible Taken advantag ... Baker Nissan North replied on Monday, December 20th 2021

Hello Stephanie, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to James Adams, our Owner Loyalty Manager, at [email protected], so we can work with you to make this right. Take care! James Adams Owner Loyalty Manager [email protected]

Todo excellent

Re: Todo excellent ... Baker Nissan North replied on Thursday, August 2nd 2018

Hi Rene, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!