Baker Hill Dental

The other day when I walked in for my appointment frida checked me in I sat down and I could tell that it was a bit busy I was extremely surprised in a good way that the front desk went to help speed things up she was extremely polite and welcoming

I have been a customer of Baker Hill Dental for over 10 years. Recently, I received a bill in the mail from September of 2019 for $217.20 I was a little taken back considering we are in 2021 and I have been to Baker Hill dental for multiple visits since then. I called the office FOUR times, always with the same "We will look into it and get back to you" with no response whatsoever. I tried one last time and spoke to the manager Ashley who told me that I had to pay for the services provided. My response was A: $170.40 the day of service as a copay, and B: My insurance paid $669.40 and now you want to charge me an additional $217.20 a YEAR and 5 MONTHS later? Does this make sense?

Her response was well it takes us a while to hear back from the insurance. I am sure it DOES NOT take Cigna Dental a YEAR AND 5 months later to get back to you. It clearly shows some type of mis-billing to the insurance- since Baker Hill already received $839.80 from myself and Cigna! The service provided that day was NOT worth $839.40-and now you want more money?(My balance sheet shows 1,057.00 for 2 cavities, deep cleaning of one side (only), and xrays)

She said a courtesy to me she will take over $80 for the X-ray.
I told her I will pay the amount due but you will lose me as a customer.
She told me she will inactive my account gladly.

For me its not about the money, but the PRINCIPLE.
1. You don't bill someone a year and 5 months later for service done
2. When someone calls you-you call them back. I shouldn't have to call you 4 times to get a response.
3. I paid a copay upfront and asked Dr. Goyal at the time of service that I will not be charged more. However, to my dismay I was.
a. Implies clearly that office staff will lie to you upfront and can't be trusted.

4. When someone has been a customer for 10 plus years to close /inactivate their account clearly shows what how much YOU value and respect the people bringing you business.

Clearly unprofessional and unethical conduct with zero value of patients. This behavior is unacceptable!

Sherry Lenser opted not to leave a text review of Baker Hill Dental

I had a very bad experience today with Dr. Marta (she didn't want to say her last name) when I brought my boys to their appointment. Their appointment was at 9am and we were there on time. When I saw it was 9:15 I asked the receptionist if there were more patients ahead of us and she said no that we were the first patients of the morning. I asked her if they were going to be called soon because we had another appointment that day and she said yes that they were just waiting for the doctor. The dentist came in around 9:20. When they called them in, they were going to take x-rays and I said no cause they had x-rays last time. The dentist then said we need them and that they will be covered cause we are on public aid. I still refused cause it was getting late. She was getting upset and I said well jts already 9:30 can you just start cleaning their teeth please. She kept arguing about the x-rays. Then I said if you would've been early, we could've done x-rays but this is just making me late for my next appointment. For what she responded, "were you timing me?" "What time did I got here?" I said that not the point, I just want them to get their teeth cleaned. The receptionist said they couldn't start until you were there. Then she said that " wasn't true, they can start their job without me. Who told you that, the skinny one or the FAT one?" Then I said that calling her coworkers fat was very disrespectful and she got even more upset. Then she went and called the receptionist to the back and started talking about the situation with her and another hygienist. She was talking about me acting "non sense" and making it look like I was making a big deal about everything. She was very unprofessional, rude and disrespectful. Then they told me she was just a sub for Dr. Goal cause she was on vacation. They should be careful with what kind of dentists come to help in their absence cause this makes me feel like never going back.

Lina Ayesh opted not to leave a text review of Baker Hill Dental

I had been with my dentist almost 20 years until he recently retired. I was anxious to be at a new office. From the time I checked in, a young lady named Ashley greeted me with warmth and confidence. Such a relief... I was in a lot of pain at the time. The staff were compassionate and knowledgeable. My procedure went off with no issues and minimal discomfort. Thank you for helping me out as a person and not just a patient.

Michael Hombaker opted not to leave a text review of Baker Hill Dental

Overall experience was great!!

Jamie Jones opted not to leave a text review of Baker Hill Dental

Clean and professional. Very highly recommend Baker Hill!