Baierl Commercial Vehicles

As always my experience with this dealership is pleasent and easy. Great staff and service.

I had a cracked catalytic converter. Baierl was quick to order it and quick to repair it. I appreciate their great work!

Sharon Zak opted not to leave a text review of Baierl Commercial Vehicles

Great service and a great staff. Always keeping me informed.

Good service and friendly people. The service advisor, Clare, kept me fully updated on the repairs my car needed.

Kimberly Parker opted not to leave a text review of Baierl Commercial Vehicles

Tom George opted not to leave a text review of Baierl Commercial Vehicles

I am sorry to report that our recent service dept experience was quite frustrating. It began with being informed that our battery pack needed to be replaced and it could take 7-10 days to get the parts. OK, there's little control over that. We were then offered a loaner that would be available in 2-3 days. Two weeks later the battery pack still hadn't arrived, and we had no loaner. The most frustrating part was that we reached out multiple times for an update, only to have our calls/texts go unanswered. The only times that we heard from our rep was the initial video scan and when the loaner was available after venting, our frustration. One saving grace was that our car was available when we arrived to pick up our loaner. We received a follow up text about our "exceptional" service experience and let the rep know that the car's tire pressure light was on and that the original reason for our appointment was a malfunctioning rear window wiper and fob, neither of which were addressed. We understand that the interim development of the battery failure took precedence, but these could have easily been handled once the battery was replaced. Once again, we have gotten no response to the texted feedback that we provided or an offer to reschedule. Unfortunately, we will be thinking long and hard before returning to Baierl for service.

Alexis Alexander opted not to leave a text review of Baierl Commercial Vehicles

Tom Krawczak opted not to leave a text review of Baierl Commercial Vehicles