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Tim Greene opted not to leave a text review of ABC Windshield Repair

Angel Dawson opted not to leave a text review of ABC Windshield Repair

Mark did an amazing installation of the new windshield. My car is a 1974 Dodge Challenger and the other glass provider my Insurance company recommends stated they couldn't do old cars. I was very happy with the staff and Mark even helped me get the car started when his work was finished. Old cars sometimes don't like to behave!

Re: Mark did an amazing insta ... Auto Glass Now replied on Wednesday, December 8th 2021

This is great to hear, Roger! Thank you for your kind review. We love hearing from our satisfied customers. Mark will be thrilled to hear that you are pleased with your service! He is an asset to our team, and we are proud to have him. Thank you for choosing us!

Great experience, prices very reasonable! Thanks guys for awesome customer service.

Re: Great experience, prices ... Auto Glass Now replied on Monday, December 6th 2021

Thanks for choosing Auto Glass Now, JUSNJOYNLIFE Holmes! Our goal is to provide our customers with the best service and the best prices, so we're glad to know that you were pleased! Have a great day!

I made an appointment early in the week to come in and have my windshield replaced. At this time I told them I was using my insurance and was told to send them an email with my insurance card and they would take care of the rest. I emailed my cards as soon as I was off the phone. My appointment was for 11:30am. I arrived at 11:20am and went to check in and was given a statement for how much everything would cost. I told them everything was going through insurance and that I sent my card in earlier in the week. I was told that they don't do anything with the insurance, I would have to call and have a claim filed and the insurance company would send them the paperwork they needed to do the job. I spent about 20 minutes in my car figuring that out and was lucky enough to get it taken care of quickly. I went back in and got everything signed and was told to hang out in my car and a tech would come grab my car when they were ready for me. This was at about 11:45am. I figured there would be a little bit of a wait, they looked pretty busy. An hour and a half later (1:15pm) I'm still sitting in my car. For an 11:30 appointment. In that time, someone that arrived over an hour after me was brought into one of the bays after waiting only 10 minutes. I went to ask how much longer and was told another 45 minutes to an hour before they'd be ready for me in the bay (plus the time it took to replace). At this point, I had to call an Uber to take me home, as I had other commitments. I was told I would be called when my car was done. They called me at 4:15pm. Almost 5 hours after I arrived there for my scheduled appointment. Everyone that I talked to there was extremely pleasant and friendly, I have no complaints about any of them, they were great! But the complete lack of respect for a customer's time was shocking. What should've been a 2 hour stop (max), turned into a 1.5hr wait, followed by a 25 minute and $30 Uber ride home and a return 30-minute ride to pick up my vehicle, spanning over 5 hours. After I picked up my vehicle, I also noticed they didn't bother (or possible know how) to place the mounting cover back on over the rearview mirror stem that contained all the wires. Despite the positive experience I had with the kind staff, the disregard for customer time will keep me from coming back or recommending to anyone I know.

Re: I made an appointment ear ... Auto Glass Now replied on Friday, December 3rd 2021

Hi Alexa, thank you for making us aware of this situation. We are very sorry to hear of your negative experience at our shop. We do our best to meet all appointment times but, unfortunately, some cars show more issues than originally scheduled for or have longer install times; when situations like this happen we try our best to work as fast as we can to accommodate appointments, but if more work is required we can sometimes fall behind schedule. We understand that your time is valuable, and we apologize for any inconvenience that this has caused. We aim to provide our customers with the best service, and we are sorry to hear that we fell short. Thank you for taking the time to share your feedback; we will address this with our team and use this to improve our service. Have a great day!

I was told that they had to order the glass for my window so I was hesitant that they would not have it the morning of my appointment ( call on a Tues appt was on Wed ) but they did! My appt was at 8am and I was done by 9:10am. The quality of the glass looks good too.

Re: I was told that they had ... Auto Glass Now replied on Thursday, December 2nd 2021

We are very happy to hear of your experience, Gia! Delivering a memorable experience is always our goal. Let our shop know if you or anyone you know needs our services in the future. Thank you for the opportunity to work with you!

jimmy yi opted not to leave a text review of ABC Windshield Repair

Frankie and all of the staff were very professional and I am very satisfied with the results. I highly recommend them!

Re: Frankie and all of the st ... Auto Glass Now replied on Wednesday, November 24th 2021

This is great to hear, Pat! We are proud to have Frankie as a member of our team, and I know that she will be thrilled to hear that you were pleased with your service. Thank you for choosing us!

DO NOT GO HERE !!!! DO NOT GO HERE!! This place is horrible and when they mess your vehicle up they will not fix it !! $1200 for a rear window is a lot! Especially when they tear up the rest of your cab doing it ! Scratches , glue finger prints , non working parts in a NEW TRUCK!! THEY WILL NOT HELP YOU !! DO NOT GO HERE !! DO NOT GO HERE IF you value your vehicle !! My $60,000.00 brand new truck smells like mold because of top of the damage they did it was installed wrong and leaks constantly

Re: DO NOT GO HERE !!!! DO NO ... Auto Glass Now replied on Wednesday, November 10th 2021

Chris, we're extremely sorry to hear that you had such a negative experience with our shop. Here at AutoGlassNow, we pride ourselves in providing only the best to our customers, and we are very sorry to hear that your experience with us did not reflect this. Please fill us in on the details at autoglassnow.com/contact so that one of our corporate team members can follow up on this for you. We look forward to speaking with you.

The front office ( the people in the photos below) is very unprofessional. They do not care about the customers needs. This company ordered the wrong glass for my car. The technician didn't know he was installing the wrong part so he still decides to install the window for almost 2 hours. So now I had to come back the next day early in the morning to get it installed. So I asked her how long will it take for the technician to see my car she stated hr 1.5, then I asked the tech he said 30 minutes. I really feel like she enjoys giving people a hard time which is terrible. What customer wouldn't be annoyed if they spent 2 hours waiting then had to come back the next day bc they ordered the wrong window, then tell me they can't work on my car????? What company does that

Re: The front office ( the pe ... Auto Glass Now replied on Tuesday, November 9th 2021

Hello P, we are extremely sorry to hear about this and even more sorry to disappoint a customer. Please visit us at autoglassnow.com/contact and one of our corporate team members will take a further look into your situation. Your feedback is greatly appreciated.