I was very disappointed with the customer service at Audi Stevens Creek. I brought my car to the Service department and left without getting my car serviced. I needed scheduled maintenance on my Q5 and a courtesy car to get home until the work was completed. The use of a courtesy car requires proof of insurance and before I left home, I checked and could not find my insurance card, so I brought my insurance paperwork with the policy number, assuming that would be adequate. To my surprise, my customer service assistant "John" informed me that it was not adequate and politely refused to work with me on calling my insurance provider, or looking for an alternate solution. Just like that, black or white, no card, no courtesy car. When I explained that I couldn't have my car serviced without a loaner, and would have to leave, he let me go, without any effort to solve the problem! I take full responsibility for not having my insurance card, but I cannot imagine my Lexus dealer treating customers this way. Needless to say, I will not be doing business with Audi Stevens Creek again in the future, not for service or sales.
Re: I was very disappointed w ...
Audi Stevens Creek replied on Thursday, December 16th 2021
Thank you for bringing this to my attention. At Audi Stevens Creek Service Center we take customer satisfaction very seriously and I would like the chance to further discuss your service and customer service experience. Can you please email me at [email protected] with your preferred contact information?
Parts and Service Director
Audi Stevens Creek
Great experience buying at this dealership. Dillon Christine was great to work with. He made sure the experience went perfectly and explained all the features answering all of my questions. Dillon Is a very clear communicator. And the matching X-mas sweaters which all the staff were wearing, fantastic!
Re: Great experience buying a ...
Audi Stevens Creek replied on Sunday, December 12th 2021
Kevin, thanks for the positive review! We can't tell you how nice it feels to hear that our Sales Team went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!
Avoid this place like the plague if possible. I have attempted to make an appointment to bring our defunct 2016 Audi in for service multiple times on different days. The infuriating results are always the same. My girlfriend has called them as well and met with identical results. Here is exactly what will happen:
First; a curt man or woman will answer the phone and rattle off their name and job in a hurried and irritated manner that defies understanding of their words.
Second; the caller will make a request, perhaps for the service department or scheduling. Then the caller will be informed they are being transferred…
Third; Audi hangs up on the caller.
Fourth; caller calls back and repeats these steps.
Fifth; caller tries perhaps a third or fourth time to make an appointment and requests to NOT be hung up on. The irritated Audi rep will then blame the caller's cell reception and angrily demand the vehicle owner's info. "Oh, you're calling on behalf of your partner? No. Impossible. They must call themselves and endure our nonsense. We'll make a note to call you instead of them but we probably won't call you, who ARE you!?"
Sixth; the customer sells the Audi and saves themselves from this horrible dealership.
Edit Dec 2021:
To Joseph Q. the general manager of this location. I appreciate your reply to my message. Although, I cannot fathom entrusting our Audi or our time to this dealership after experiencing the "customer service" tactics of a handful of staff there. We now drive an extra half hour Northwest of this Audi dealership for service - it is 100% worth it to be treated normally.
Re: Avoid this place like the ...
Audi Stevens Creek replied on Wednesday, September 29th 2021
Please know that I take your feedback seriously, and I would like to discuss your concerns regarding scheduling services for your partner's vehicle. Please send me an email at [email protected] with your preferred contact information to discuss this further.
Audi Stevens Creek
Bob was very patient and helpful answering all my questions when I bought my used car recently. As well Rachel was informative and patient too when helping with the coverage options. Thank you both very much.
Re: Bob was very patient and ...
Audi Stevens Creek replied on Friday, December 3rd 2021
William, thank you for taking the time to leave us a great review! It was a pleasure to work with you, and we look forward to your next visit.
Thorough work by great staff. Customer satisfaction is taken seriously by the professional staff. I recommend Audi Stevens Creek for all Audi repair.
Re: Thorough work by great st ...
Audi Stevens Creek replied on Tuesday, November 30th 2021
Thank you for taking the time to share your positive feedback, Nihilo! We are happy to know our professionals at Audi Stevens Creek provided you with excellent customer care. We hope you will continue to choose our Service Department for any future service needs.
Audi Stevens Creek - New 2014-2015 & Used Audi Dealer in San Jose - Serving Sunnyvale, Los Gatos & Fremont
Looking for a New or Used Audi in San Jose? You've come to the right dealership! At Audi Stevens Creek we provide everything automotive, with great prices and customer service. With a new 2014 - 2015 or used Audi from San Jose's Audi Stevens Creek you'll get a reliable and stylish new car at a price you can afford. Call us or make the drive from Sunnyvale, Los Gatos & Fremont and see us in person.
Perhaps the biggest reason so many drivers choose Audi Stevens Creek, serving Sunnyvale, Los Gatos & Fremont, is for the fact they know their search ends here. Couple our professional yet approachable staff with our vast Audi lineup, featuring models such as the A4, S4, S5, A3 and A6, among others; and you're destined to find exactly what you're looking for. To explore our winning assortment first hand, visit Audi Stevens Creek at 3350 Stevens Creek Boulevard, San Jose, California. And, remember you can always do some pre-buy research on new 2014 - 2015 Audi models [i.e., the A4, S4, S5, A3 and A6] online. Want the latest 2015 releases? Explore the new A3 and the 2015 Audi TT and TTS.
Besides being a premier new Audi dealership, Audi Stevens Creek also carries a full selection of used cars in San Jose at our 3350 Stevens Creek Boulevard location. We believe that while a car may be used, it should run and feel like new. If a vehicle doesn't and/or can't maintain that high level of performance our San Jose, Sunnyvale, Los Gatos & Fremont drivers expect for years to come, you won't find it on our lot being sold.
Visit Audi Stevens Creek today and experience our high-standard, pressure-free approach for yourself. As hundreds of drivers in greater San Jose area already have, you're certain to see the difference immediately.
Best of the Web is an online platform connecting businesses and consumers backed by our team of editors. Our team verifies every business, product, and service before it gets listed in our directory and offers everyone the peace of mind that the products and services they’re looking for have been stamped as the Best of the Web.
Are you sure you wish to report this review as abusive, offensive or otherwise not appropriate for this website?