Audi San Juan

Sofia Salas opted not to leave a text review of Audi San Juan

Danilo Salinas opted not to leave a text review of Audi San Juan

Susan Dillard opted not to leave a text review of Audi San Juan

Since moving back to the valley in June, my car has had nothing but issues. I got my car's yearly maintenance done in September 2021 at Audi San Juan. By the end of October, my car was flashing the oil symbol. The car had no oil when the guy at AutoZone topped it off. Come today, December 2021, and my car's coolant symbol flashed as I was driving, coincidentally by Audi San Juan. I call and verify that they can top off the coolant, and I stop. They take my car in and return it in less than 15 minutes. As I finish my business and return home, the coolant symbol starts flashing again! I finally got home and decided to pop the hood to realize they dared to lie to my face. They did not refill the coolant at all! Before this service, only two dealerships have serviced my car for the past six years, South and North Austin Audi, and I never had an issue with the dealerships being scammers.

Re: Since moving back to the ... Audi San Juan replied on Saturday, December 11th 2021

Rosalia, thank you for sharing your candid feedback. We strive to constantly deliver experiences worth bragging about, so we are saddened to see this is the impression you were left with. After some investigation, it was discovered that our service team topped off the coolant in your vehicle, which was free of charge. There is a possibility that your vehicle has a leak, which would explain why so much coolant was lost in that amount of time. Every vehicle's health is extremely important to us, so I am a bit concerned that this is the case. When you have a moment, please contact me directly at [email protected]… and I will be happy to speak with you one-on-one about this matter. Thank you for your time, and I hope to hear from you soon. - Ira Garcia, Service Manager

Roberto Prieto Harris opted not to leave a text review of Audi San Juan

Vanessa Orta opted not to leave a text review of Audi San Juan

Got my yearly service done by Frank V. He got my vehicle in and out of the shop the same day! My car was running and even looked brand new. His customer service is awesome and he even kept me updated throughout the day how my car was doing. As always, Audi with amazing customer service and quality vehicles! :)

Re: Got my yearly service don ... Audi San Juan replied on Wednesday, December 8th 2021

Dulce, we are overjoyed to know Frank provided an experience that was nothing short of perfect! Thanks so much for choosing us, and let us know if there is anything we can do to help in the future! :) - The Team at Audi San Juan

Graciela Gutierrez opted not to leave a text review of Audi San Juan

Raju Rao opted not to leave a text review of Audi San Juan

Vivian Garza opted not to leave a text review of Audi San Juan