Audi Ann Arbor

Alyssa and Joe were awesome! They are the service advisors for Audi.
I have a RS7 so I am very weird about who touches my car and the work that's done on it.
They made me feel very comfortable and even gave me a ride down the street to take care of some business while they did the work.
I drive 50 minutes just to get to them in Ann Arbor and I definitely recommend them then any of the other 3 dealerships in Detroit metro area.

Re: Alyssa and Joe were aweso ... Audi Ann Arbor replied on Friday, December 10th 2021

Thank you, Drew. We truly appreciate you making the trip to Ann Arbor and allowing our team the opportunity to provide you with your automotive service needs. We all look forward to our continued relationship. See you next time. Best Regards, JP Lammers General Manager

In general I have had good experience with this dealership, good quality of work and service.

Maybe an exception, but i had very disrespectful experience today at the service center.

I hope this isn't going to be the norm.. as i would like to continue availing this dealership's services.

Re: In general I have had goo ... Audi Ann Arbor replied on Friday, September 17th 2021

We are disappointed to learn your visit was not the 5-star experience our team works hard to deliver and apologize for your recent experience. Our service manager Mike Davis will be following up with you next week to personally discuss your visit as this is not the level of service you should expect from us here at Germain. Best Regards, JP Lammers General Manager

I showed up with 30 minutes to get to the airport with a nearly flat tire due to a nail. ? The team rushed me in, put my car up and patched the problem in 10 minutes! All for free AND I made my flight! What great service!!! Great Audi dealership here in Ann Arbor!!

Re: I showed up with 30 minut ... Audi Ann Arbor replied on Monday, August 9th 2021

Thank you for your kind review. We are happy to know our team was able to quickly assist you in your time of need. Best Regards, JP Lammers General Manager

During my 3-years of ownership of Audi A4, I would not recommend this place to any of my friend. The car has all kinds of failures, AEB sensor failure, tire pressure failure, frequently worn tires even I followed every recommended maintenance procedure (30000 miles city-highway driving). Service department asked me purchase a brand new rear left tire, however it fails within 1 month. I am stuck at home and can go nowhere until Monday, also it's very hard to schedule a service appointment, which takes me at least 2~3 calls each time. Comparing with my Ford vehicle, Audi costs me much more and wastes tongs of my time. So disappoint with so-called "Luxury Brand", will never come back again

Re: During my 3-years of owne ... Audi Ann Arbor replied on Wednesday, July 28th 2021

Mr. Wang, I want to thank you for taking the time to speak with me regarding your experiences with our dealership. Although we never like hear that a guest has had an unsavory experience, we do appreciate your open and honest feedback. I value our conversation and you allowing me to personally address your concerns. We look forward to our continued relationship and improving upon your future visits as we truly value your business and our relationship. Best Regards, JP Lammers General Manager

Worst experience ever! Purchased a vehicle and they couldn't get the paperwork correct so 2 months later I returned the car. Tommy has no customer service skills, does not return your calls or does what he says. Very disappointed!! Beware!!

Re: Worst experience ever! Pu ... Audi Ann Arbor replied on Friday, June 25th 2021

We are disappointed to know you feel this way regarding our dealership. Our team made every attempt to work with you going above and beyond working with the Financial Institution to achieve your objectives and unfortunately were unsuccessful. Our management team then approved to unwind the deal and return your deposit which we personally delivered to you when we picked up the vehicle. Once again, going above and beyond to try and provide you with a positive experience. We wish you all the best in your search for a vehicle that meets your expectations. Best Regards, JP Lammers General Manager

I was very impressed with my entire experience! Rod was very kind to allow us to test drive two different vehicles, and corresponded with me over the next few days about one of the cars I was interested in.

I came back several days later to purchase an A5, which he had detailed (again!). When it came time to discuss price, he made me feel very comfortable and was quite amenable throughout the negotiation process. Financing was painless as well, it was a very positive experience overall.

This is my first Audi, and I am very happy with this experience. I highly recommend Audi Ann Arbor for a fellow first time Audi buyer!

Re: I was very impressed with ... Audi Ann Arbor replied on Wednesday, June 16th 2021

Elliott, Congratulations on the purchase of your first Audi! We are so glad that we had the chance to do business with you, and we are thrilled that Rod could make your experience so seamless- from beginning to end! He will be honored to know how greatly you valued his assistance, and we wish you the safest of travels- on behalf of him and the entire team! Thank you so much for choosing Audi of Ann Arbor for your automotive needs! Enjoy the road in your new A5. Best Regards, JP Lammers General Manager

Dear Audi of Ann Arbor,

This review is long overdue!! This review serves to express my sincere appreciation for the outstanding sales service you have given me throughout my car purchase transaction. From the moment I walked into Audi of Ann Arbor, I was greeted by all! Kevin truly took it up a notch, he's knowledgeable and friendly, provided fast service and was accommodating to all my needs! He truly went above and beyond to make sure I was satisfied. I will definitely recommend dealing with Kevin, Kurt, and Audi of Ann Arbor to any of my family and friends!!! Thank you. With this being my first experience , I reflect back and think of how easy the transaction was that you facilitated. Your professional demeanor, attention to detail, and exceptional service is what will make me come back to Audi of Ann Arbor. I wouldn't consider going to a different dealership or working with any other sales professional. I want to also thank Kurt, for helping me finance my new Audi A5 Sportback as he helped me get the best rate and was completely seamless. Thanks again for being my trusted car advisor and you always assessing my need accurately, exceeding my expectations and delivering on your promises.

Kindest Regards,

Ghadeh. D

Re: Dear Audi of Ann Arbor, ... Audi Ann Arbor replied on Wednesday, May 12th 2021

Ghadeh, Thank you for your kind words and for taking the time to leave us this 5-star review. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. In the meantime, enjoy the road in your Audi A5, and please know that we are here to support you throughout your ownership experience. Best Regards, JP Lammers General Manager

Decent Audi dealership but the techs aren't quite as knowledgeable about older models as the local BMW and Mercedes dealership techs are about their older models. Excellent customer service though.

Re: Decent Audi dealership bu ... Audi Ann Arbor replied on Monday, September 27th 2021

Thank you for leaving us this feedback. Best Regards, JP Lammers General Manager

I've bought two vehicles from this dealership and had a good experience each time. More importantly though the service team is trustworthy with excellent customer service. I actually live closer to another Audi dealership but would much rather go here.

Re: I've bought two vehicles ... Audi Ann Arbor replied on Friday, April 23rd 2021

Thank you for your continued business and kind words. We are overjoyed to know that you have always had a positive experience with both our sales and service departments. We truly value your business and look forward to our continued relationship. Best Regards, JP Lammers General Manager

Gilbert Ward opted not to leave a text review of Audi Ann Arbor