Appleway Subaru

Found the vehicle in an online search. Made an appointment to see it. Tyler had that vehicle and another comparable one, side by side, running and ready to go (it was very cold and snowy). After a test drive and a little paper, we were "closing" with Andrew while the car we came in was getting an oil change. Andrew found us an amazing interest rate and a great warranty and glass package. Tyler (Sales), Andrew (Finance) and Lexi (Service) provided Exceptional customer care and service. This is the second vehicle we have purchased here in 12 months.

Amanda Dugger opted not to leave a text review of Appleway Subaru

Wasted my time and money. Their mechanics somehow didn't catch a huge problem with my car until we asked them to change the oil before we came to pick it up and I almost kept driving a dangerous vehicle. Makes me wonder, did they even actually inspect my car for safety before they were going to charge me a thousand dollars and give it back to me to drive?

On top of that, interactions with their sales center trying to get rid of the now-undriveable vehicle were disorganized and frustrating. Tried reaching out to the general manager about the experience and only got automated responses.

I ended up selling the totaled car to another business for parts and never looked back. Awful experience. Don't go here.

Re: Wasted my time and money. ... Appleway Subaru replied on Monday, December 20th 2021

Hi Brit, thank you for bringing this matter to our attention. Please call our General Manager at (509) 850-9358 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

Service appointment was on time, minor problem with parts and wheels. With the professional assistance on Mr. Ken Morbly and the Service manager the issues were resolved. Have always received excellent customer service from AutoNation Subaru and AutoNation Cheverlot.

Re: Service appointment was o ... Appleway Subaru replied on Monday, December 20th 2021

Hi Jim, thanks so much for the warm recommendation of the team here at AutoNation Subaru Spokane Valley. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

ra m opted not to leave a text review of Appleway Subaru

I was not able to talk with the tech. about my cars problem, although it was noted on the work order. I was there for the key getting stuck in the ignition, and I had contacted a private repair place and they said it may be under recall and to take it to the dealership. It was apparently on recall as I was not charged anything. It did take a full 3 hours without anyone notifying me what was going on, and during that time was a problem with the new TV. The remote would not let it change channels. Several of the salesmen around could also not get it to work!

Re: I was not able to talk wi ... Appleway Subaru replied on Tuesday, December 14th 2021

Hi Sally, we are deeply disappointed by your experience at AutoNation Subaru Spokane Valley. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (509) 850-9358 -- we hope to hear from you soon.

Went to get our car appraised and they lost our keys. It's been over a month and no replacement. Horrible experience. They've ignored my wife multiple times when she has reached out. Worst experience ever. First how did you lose keys, careless. Second, they lost them and don't care to make sure they are actually replaced.

Re: Went to get our car appra ... Appleway Subaru replied on Tuesday, December 14th 2021

Hi Samuel, we are deeply disappointed by your experience at AutoNation Subaru Spokane Valley. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (509) 850-9358 to discuss what we can do to help.

dartor100 opted not to leave a text review of Appleway Subaru

I couldn't think of going anyplace else for my Subaru needs. Service is seriously the best -anywhere - hands down - and always excellent. As long as I live near AutoNation Subaru, they will be my go-to dealership. In fact, I recently got such a great estimate on my current Forester that I'll be driving a new one in the near future. They really do treat you like family.

Re: I couldn't think of going ... Appleway Subaru replied on Monday, December 6th 2021

Hi Gail, we set high expectations for ourselves so it's gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.

Lis Manley opted not to leave a text review of Appleway Subaru