Antioch Chrysler Jeep Dodge

Excelente servicio mi esposo tubo un inconveniente con su crédito y el señor Arnold y Edgar son muy amables volveremos pronto por una Chevy Silverado.

Everyone at the company was friendly and eager to help. I want to say Archie is the definition of exemplary costumer service and honestly I had hesitant on coming to even purchase a vehicle from you guys however Archie won my family and myself over with the knowlage of the cars on the lot and listening to what it was I was actually looking for. If it wasn't for him I know I would have left without a car that day. So thank you so much Archi I look forward to having more business with you in the future ?

Parts Department is great. Walter is always friendly and helpful. Keep up the great work guys.

Re: Parts Department is great ... Antioch Chrysler Jeep Dodge replied on Friday, December 3rd 2021

We are happy to pass along your positive review to our Parts Department. Thank you so much for this kind review. We appreciate you!

Thanks Dean Driver and Monty for making my experience a good one.

Re: Thanks Dean Driver and Mo ... Antioch Chrysler Jeep Dodge replied on Friday, December 3rd 2021

We appreciate you and your time! If you ever need anything, please do not hesitate to reach out!!

Great people and good customer service.

Re: Great people and good cus ... Antioch Chrysler Jeep Dodge replied on Friday, November 19th 2021

Thank you Ric for letting us know how we did! We hope you have a wonderful day!!

We have been a customer here for decades. We are saddened at their declining customer service. We purchased our 2009 Dodge Ram 1500 because it has a lifetime powertrain warranty. We have followed all the protocols to maintain this warranty. We have zero interest in allowing Dodge to buy back this Warranty. About 2 years ago the transmission light began to come on occasionally while we towed our trailer. We made an appointment. We came in to the service dept. They would look at it , attempt to make repairs , we would take the truck out again and it would do exactly the same thing. This happened a total of four times. This was beginning to frustrate me. The last time the light came on, we took it to AutoZone and have them read the codes. At this point it had thrown 13 transmission codes. I should mention during this incident I videoed the incident and mentioned at what point during our trip, the elevation and they could see what the gauges were doing. Armed with the documents and video, I made an appointment. it took two weeks for me to get into see them. They knew that it was for the transmission because I showed them the read out. It took them 2 weeks for transmission tech to actually see my truck. They claimed they had to read the codes before they could schedule the tech. This was the beginning of a long frustrating process with little communication. This is how it went. Our service advisor was Eric. Eric would say we should know something by Wednesday. That day would come and go. I would call, call and call again. I would leave a message after message and he would never call back. I would drive down there and he wasn't there. I would leave a note for him and he would not call back. When he finally calls me, he would know nothing. Our truck was being torn down for a month. they kept trying to buy back our warranty. We feel they were trying to intimidate us to sell it back to them. After 2 months I began spamming Dodge CEO and his support staff begging for assistance. They finally intervened and stuff began to happen. Then Antioch Dodge finally hired a new service manager Vince and eventually our truck finally got repaired. It was an infuriating process with ZERO communication from our service advisor!! Our Truck went in there on June 14 and it was there 2.5 months. I will say this once Mike McDonald and the new service advisor Vince got involved it went much faster. However I should not of had to take it that far and it should never have to be so hard to get those people on the phone.

Re: We have been a customer h ... Antioch Chrysler Jeep Dodge replied on Friday, November 19th 2021

Thank you Camile for letting us know how we did. Unfortunately, it looks like we missed many opportunities to provide you that excellent service you so rightly deserved. We have made many changes since this visit and we are happy to hear Vince stepped up and helped you. However, that does not take away your experience. We do not want to see you go and if there is anything we can do to help, please let us know. We do appreciate you. We hope you stay safe and take care.

Worse dealer ever. Look at your contract before you leave after you signed it. They try to change my contact with a way higher Interest rates

Re: Worse dealer ever. Look a ... Antioch Chrysler Jeep Dodge replied on Friday, October 15th 2021

Good Morning Gonzalo. We are sorry to hear of your experience. Unfortunately, we are unable to locate your account with the name you are providing. If you have any questions or concerns, please feel free to contact our Customer Relations Department at 925-756-6360 Thank you and have a wonderful day.

Lynda Taylor opted not to leave a text review of Antioch Chrysler Jeep Dodge

Lisa Fleig opted not to leave a text review of Antioch Chrysler Jeep Dodge

Terrible service here. the Technician that worked on my vehicle left bolts loose and left some sensors disconnected. I highly recommend you not servicing your vehicle here.

Re: Terrible service here. th ... Antioch Chrysler Jeep Dodge replied on Friday, September 24th 2021

Thank you MP Outdoors. We are incredibly sorry to hear of this experience. We hope you were able to contact the Service Department with all of your concerns. If you haven't please feel free to contact Customer Relations at 925-756-6360 Thank you and have a wonderful day.