Upper Left Pest

This company took a disappointing turn. We were a customer since before the pandemic, and had been paying for quarterly service with good results. Unfortunately, the last four quarterly service times I had to call Lance and remind him to come spray. All of a sudden he stopped coming and stopped responding to phone calls. Our card was still being charged though, and we had to go through the hassle of working with the bank to dispute charges and cancel the card he had on file. No clue what is going on with Lance or this company. I do not recommend reaching out to this company for service.

Failed to deliver services Lance at Upper Left Pest signed a contract with us to deal with a rat problem, including bait boxes, sanitizing and cleaning out crawl spaces, and sealing up cracks. We gave him a down payment after he placed bait boxes then he vanished, not responding to phone calls, emails or texts. We haven't hear from him since he took our money back in June. Just too our money and ran! DO NOT USE THIS COMPANY!

Update 9/19/23
Refunded!
Lance contacted us last week and made good on a refund for the work not done. I have a great deal of respect for him in making a difficult phone call and then making good on a return of the money paid him for services not done. I wish him well and hope that everyone who chooses Upper Left Pest is supported and provided services paid for.
Since he refunded our money, I’m changing my review from a one star to two.

Update 9/2/23: filed complaint with BBB, and will now attempt to get refund through small claims court.
Paid $2000 for a down payment on work that would be done. Only step one of three steps was completed.
Bait boxes set in July and he was to have returned last week to move on to the next step.
We’ve been smelling dead rats and retrieving those we can reach. If you see this review, we have not seen or heard from him.

Glen J. opted not to leave a text review of Upper Left Pest

It all started off good with Lance and when he had completed the rodent extermination he sold us on a quarterly service where we were billed monthly. When we didn't see him for almost 9 months but were still being billed we called him and left messages. We emailed him and still no response. We gave him the benefit of the doubt that maybe he was going through a family crisis. Still after 2 months no response so we had to contact our credit card company to refuse any additional charges from him. Then this last week he accidentally sends us a text that he was coming out (this was meant for another customer). So apparently he was still in business and taking new clients and new money. Such a shame and I waited a long time to decide to leave this review hoping he would have followed up with us. Sharing this so future customers don't get sucked into this horrible sales gimick.

Lance was easy to contact, responded and came out quickly, even though I live at the coast. He explained everything thoroughly and kept searching until he found where the critters were getting in. I would highly recommend him and his services. They work!

Lance was easy to contact, responded and came out quickly, even though I live at the coast. He explained everything thoroughly and kept searching until he found where the critters were getting in. I would highly recommend him and his services. They work!

Lance was really knowledgable and professional, genuine and friendly. He addressed all of my concerns, really listened to me, and gave me great information, too. Effective and a lot more comprehensive service than competitors were offering. I’ve signed up for the maintenance plan same couldn’t be happier with the service and results!

Lance was really knowledgable and professional, genuine and friendly. He addressed all of my concerns, really listened to me, and gave me great information, too. Effective and a lot more comprehensive service than competitors were offering. I’ve signed up for the maintenance plan same couldn’t be happier with the service and results!

We had a rodent problem ( neighbor feeding birds peanuts) another company came by first - missed the entrance that the rodent(s) were using. Lance noticed the opening within minutes of surveying the property. We have Upper Left on retainer with quarterly charges that are reasonable and give us peace of mind. The rodent problem hasn't returned. The nominal quarterly fee is good value for the checkups and confirmation that a "problem" is not on our property.