All Star Ford

We felt bullied by Jhosseline and after numerous requests for our DL and debit card back which she would not give back to us, we felt like we were being held there against our will. Worst experience ever.

Re: We felt bullied by Jhoss ... All Star Ford replied on Saturday, February 27th 2021

It was great seeing you. Glad we were able to address and resolve this issue with you. Hopefully we'll earn back your business once again. Thank you for your time.

Having already viewed the low mileage 2018 Ford Explorer on All Star Ford's internet sales site, sufficient information had been provided to encourage me to visit the dealership. Brief straightforward conversation, and a short drive of the vehicle, with Lance Jorgensen resulted in the processing of a contract for sale. Case Amoni concluded the financial side of this encounter. Their in-house accommodation of my funding sources, competing with Ford, all close in comparisons, resulted in a wrap up of our personal interactions after about 2 hours. At 68, I can push the limits and embark on a lot of storytelling....but, I needed to go to work! These are two good people at All Star Ford. Honest and direct; do not waste their time if you are indecisive! I approve of what I write.

Re: Having already viewed the ... All Star Ford replied on Tuesday, November 2nd 2021

Congratulations Gary on your new Ford Explorer!!! Thank you for the great 5-star review on Lance and Case. We really appreciate it and are happy to know that they made your buying experience an easy one. Congratulations again and welcome to the All Star Ford Family!!!

Worst place ever ! Didnt fix my car caused more problems and want me to Pay to fix it,
Definitely should replace the manager for hanging up on customers

Re: Worst place ever ! Didnt ... All Star Ford replied on Wednesday, October 20th 2021

We are very disappointed to see this rating. We would like to look into this and discuss the issue with you further. When you have a moment, please contact the Customer Relations Department at 925-752-7800. Thank you.

When I tell you that I'm beyond happy with my truck I cannot express how much Jhosseline helped me and my fiance get out of a terrible deal I had with another dealership. She was very kind and motivated in making sure we are 100% happy with our new purchase. If you are in the market for a new or used vehicle, please see Jhosseline, she really makes dreams come true!

Re: When I tell you that I'm ... All Star Ford replied on Monday, August 9th 2021

Congratulations on your new truck Ibrahim. We are happy to hear that you had a great buying experience here at All Star Ford. Thank you for the positive review. We really appreciate it. Welcome to the All Star Ford Family!!!

would not recommend!! staff is very rude and unprofessional. zero to no customer service. All they want is your money and that's it. I would not be returning here again!!!!

Re: would not recommend!! sta ... All Star Ford replied on Wednesday, August 4th 2021

We are sorry to this review. Customer Service is our top priority. If you have a moment, we would like to discuss this further with you. Please contact Customer Relations at 925-752-7800. Thank you.

Dan went above and beyond! This is how buying a car used to be. Very honest and transparent with everything. Delivered my new Tundra right to my front door! Thank you

Re: Dan went above and beyond ... All Star Ford replied on Wednesday, August 4th 2021

Thank you for the 5-star review. We appreciate it and delighted to hear that Danny went above and beyond. Congratulations on your new truck and welcome to the All Star Ford Family!!!

Do not go here!! They are rude and all they want and take is your money! I bought a car here and less than a week I noticed I was missing carpet and tire keys . When I called to let them know some punk kid named Cajun or Kayan Kayen. Was super rude me. I will be trading on to another dealership never again and I will never recommend toy friends and family!

Re: Do not go here!! They are ... All Star Ford replied on Wednesday, May 5th 2021

We're sorry to see this poor rating. We would like to discuss the situation further with you. At your convenience, please contact Customer Relations at 925-752-7800. Thank you.

Do not go here unless your time means nothing to you and you liked it to be wasted Whittier chuchito Park it's like 2 minutes before closing time walk in the door lady told me register was already closed and counted and I even called and let them know that I was on my way that I would be there before 5 very lazy and unprofessional if you're looking for good service go to Concord Ford and to come to find out when I called the Concord store because they close at 6 an hour later I found out that the Pittsburgh store didn't even have the right part for me they were going to sell me the wrong part don't waste your time go to Concord

Re: Do not go here unless you ... All Star Ford replied on Saturday, March 6th 2021

Thomas - We're disappointed to see your low rating and we are sorry that we wasted your valuable time. Customer service is very important to us and we feel that every customer deserves a 5-star experience. I would like to discuss your rating and how we can improve it. At your convenience, please contact Customer Relations at 925-752-7800. Thank you.

Please beware of some people here at this dealership!!! **Long story** . I use to work at this dealership. I helped my mother in law get into a 3 yr lease on a Ford Focus SEL. I ended up leaving the dealership and moved out of state. 3 yrs later, her lease is up, and so I have her go back to All Star Ford so that she can buy out her lease. I live out of state so I could not go into the dealership with her to take care of the buyout transaction. I have her meet with one of my old buddies Jesus. (If you need a salesperson to deal with, please ask for Jesus! You will not regret it!) Anyway, Jesus helps her fill out paperwork and then she goes on to the Finance Manager. This is where you need to beware! His name is Chris. If he is your finance manager for your deal, PLEASE, PLEASE, PLEASE, ask him to break down exactly what is part of your monthly payment! They offered my mother in law a deal where she would be paying somewhere around what she was paying while in her 3 yr lease. The problem is that he didn't explain that she would be paying that payment for an additional 72 months on top of the 3 yr lease she was getting out of. Total of 9 yrs she would've paid on a Ford Focus!!!! They told her about her payment being similar to her lease payment so my mother in law was okay with it. She is 63 years old and she has never dealt with a dealership by herself before so it was hard for her to understand everything that was being told to her. After she left, she sent me her contract and that is where I saw how much was thrown in. I saw that a $2500 service contract was thrown in and a $1,500 charge for Simoniz and Star Guard was thrown in Plus the taxes on those charges. I called the dealership to figure out what is going on and the sales manager gives me the run around (of course) and tries to explain to me how everything was explained to her and that she knew exactly what is going on. I know my mother in law and she is very polite and will not cause a scene or question something a finance or sales manager tells her. She felt a bit weird about all the different numbers they were throwing at her and that is why she showed me after. Then I called the actual Finance Manager (Chris) and he tells me I'm wrong and that he explained everything to her and that she knew exactly what she was doing. She then goes in to the dealership and tells them to cancel all of the extra stuff that was added on. She calls me after and tells me that while he was cancelling everything, he says " I think your son in law thinks you're senile." Are you kidding me?!! I wish he would've said that to my face. He also tried to convince her to keep the $2,500 extended warranty because of all the old problems with the older model Ford Focuses. How they had bad transmission problems and trying to use that scare tactic on her. I am blessed to have such a wonderful relationship with my wife and all of her family! Never had any problems with any of them. I just wanted to make sure that she wasn't being taken advantage of! Sorry for the long post but please if you deal with this place, Please ask for Jesus the salesman! He will take care of you! Beware of Chris the finance guy! I'm not saying the service contract was a rip off or anything. Its definitely a safety net but just know what you're buying. That Simoniz and star guard is a joke. They charge you a crazy amount for those.

***UPDATE*** After leaving a bad review, my temper has gone down and Staci reached out to me to help me with the horrible experience. The dealership is great and I still recommend anyone who is seriously looking for someone to help them with a purchase, please ask for Jesus! Just beware of Chris the finance manager. Make sure he explains every line on the contract that has a charge. Anyway, 5 stars for the dealership! Thank you Staci for reaching out to me! That really helped!

Great purchase experience. None of the high pressure tactics that you see elsewhere. I would highly recommend All Star Ford