Air Conditioning Specialists

Product installation Bad ACS install an AC and heating unit dual fuel. Heating unit blowing cold air and it’s been 2 months they could not fix or send someone to fix.

I was having problems with my heating. Leah was top notch in getting me squeezed in quickly. She was very professional and showed concern for my issues. Matt came and thoroughly checked everything and got it right, and answered my questions. Thanks!

Re: I was having problems wit ... Air Conditioning Specialists replied on Friday, April 2nd 2021

Thank you so much for your review, Christine! We truly appreciate your wonderful feedback and will pass it along to the team!

After having used ACS for over a decade, I will not be calling them back. Well, they won't call me back so it may not matter. My furnace was down, and after a couple weeks the tech came out, and told me he'd have parts the following week, and would be coming back to make the repairs. After following back up with the tech and the office a more than a half dozen times (they never once reached out directly to me), without resolution or clear direction/timing of the repair, I decided to call a different outfit who had me back up and running in a day. The other outfit I called rewired the furnace and made some corrections to how the unit was wired and set up to operate (numerous wires were jumped out and the thermostat controller was wired wrong?). Not sure what is going on at ACS but they don't appear to deliver the same customer service they did in the past. It's disappointing.

Re: After having used ACS for ... Air Conditioning Specialists replied on Monday, December 20th 2021

Eric, We are truly sorry for your terrible experience with us. We are looking into the situation and taking the necessary steps to correct it going forward. Please allow us an opportunity to make amends and receive our most sincere apologies.

Duct cleaning/equipment replacement service was overbooked or misscheduled and had to be rescheduled 3 different times. Taking full mornings off from work each time for the "2 hour window" only to discover to the surprise of even the techs on the final visit, the equipment wouldn't work! Poor guy... plus and insult to injury, discovered the equipment to be replaced wasn't being done today anyway. After all these different reschedules, still didnt have the part in hand to to that bit. Canceled the re-re-re-reschedule and any further service. Something has changed since first signing on with this company. Too bad.

Re: Duct cleaning/equipment r ... Air Conditioning Specialists replied on Monday, December 13th 2021

Edward, We are truly sorry for your terrible experience with us. We are looking into the situation and taking the necessary steps to correct it going forward. Please allow us an opportunity to make amends and receive our most sincere apologies.

Bra ndon myers. Was very knowledgeable and informative.

Re: Bra ndon myers. Was very ... Air Conditioning Specialists replied on Monday, September 27th 2021

Thank you for taking the time to let us know how we are doing, Anita! We are delighted to read how our staff delivered above and beyond your expectations.

They always no call, no show. I can't remember the last time they actually came when they said they would. If you call them, it gets sent to an outsourced answering service that just passes on a message and they take forever to respond.

Re: They always no call, no s ... Air Conditioning Specialists replied on Thursday, September 16th 2021

Justin, We are truly sorry for your terrible experience with us. We are looking into the situation and taking the necessary steps to correct it going forward. Please allow us an opportunity to make amends and receive our most sincere apologies.

Cheryl Burdine opted not to leave a text review of Air Conditioning Specialists

Last summer I bought a house. The AC needed replacement upon purchase if the house. I contacted AC Specialist and hired them to do my massive project of a full AC replacement including duck work. I had Brandon and his father (who I can't remember his name) as installers.

Brandon was great, no complaints with Branson at all. His father in the other hand had Branson do everything, all he did in the job site was smoke and talk on the phone. Talked trash about the owners of AC specialist.

Once the project was complete I was told it would work amazing, how far from the truth that was. I had another tech come out while my system was still under full warranty, keep in mind, this tech also worked for AC Specialist. He said the duck work was wrong and some parts were "damaged" upon install. He wrote me up a ticket, said it would be taken care of and to expect a call wishing a week.

Fast forward a week, nothing from AC Specialist or the tech. I reach out, get a appointment scheduled. No show. After a couple days of trying to get ahold of them I finally was able to reschedule, I once again got a no show. I got back in touch with them again and they promised the tech would come out this time. And one again it was a no show.

Now here I am, really regretting using this company. I have been more then fair, I have not yelled, been rude, or had any attitudes towards any associate in the company. I have been more then patient and simply want my system to work like new as it should.

I do not recommend this company unless you wanna feel like you were robbed out of your hard earned money and want to have your time wasted over & over.

If AC Specialist does not honor the warranty that I have and continued documentation from their techs stating I have damaged equipment that THEY broke upon installing. I will be contacting the better business.

Re: Last summer I bought a ho ... Air Conditioning Specialists replied on Tuesday, September 7th 2021

Hello Richard, First allow me to apologize on behalf of everyone here. We are looking into the issue and doing everything we can to correct it as soon as possible. For you and for future customers. It is more than clear that we failed you in more ways than one. Internally, we are already investigating the matter and looking for ways to ensure this does not happen again. We want your business and will do whatever it takes to earn it back. You have our promise.

Brandon Myers is a excellent technician!! Very hard worker, very knowledgeable. Thank you so much Brandon!

Re: Brandon Myers is a excell ... Air Conditioning Specialists replied on Tuesday, August 17th 2021

You are so welcome, Renee, and thank you for taking the time to give us feedback! Reading your review was of great encouragement to us reminding us why we do what we do.

The technician, Mr. Upton, did a great job! Unfortunately, the refund I was supposed to receive, due to the fact that the part installed was covered by Trane's warranty, has never been sent. I have called several times during the past 2 months and spoken with different people - who...promised the refund, told me someone would call me back but no one did, advised me there had been some personnel changes, thus some organizational issues I guess, etc. - still no refund. The gal that answers the phone is very unprofessional.

Re: The technician, Mr. Upton ... Air Conditioning Specialists replied on Tuesday, August 24th 2021

Claudia, we are so sorry to hear that but we appreciate you taking the time to give us a review and feedback.