Adams Chrysler Dodge Jeep Ram

To begin, I would like to express my appreciation for the exceptional service provided by the Service Department at this dealership. The entire team, particularly the Service Desk peeps, have demonstrated a genuine desire to assist and are extremely helpful.
While this review does not reflect on the Service Team, it does address concerns regarding the Sales Manager (or some other title that should focus on customer service, but fails), Kenny Cresswell.
My experience purchasing a Jeep from this dealership was remarkably straightforward… for the Sales Team. I knew the exact Jeep I wanted, retrieved it from the snow embankment myself, opted out of a test drive, and did not require a trade-in. Easiest sale that day for sure.
However, shortly after driving off the lot, I encountered an issue with the speaker roll bar which lead to an insane amount of visits to this dealership over the next four months. Almost every two weeks I would drop off my new Jeep before work and retrieve it after work, and on two occasions, I was provided with a loaner car. Despite the significant time commitment involved, I acknowledge that the Service Team diligently attempted to resolve the problem with the speaker roll bar.
The most recent loaner vehicle I was provided with ended up dying in my driveway, resulting in missing my best friends birthday party and subsequently needing to Uber to work from Baltimore to Annapolis the following morning. Once I was finally able to reach Kenny Cresswell and detail the inconvenience, its time-consuming nature, and financial burden this situation has caused, he didn’t offer to make any concessions. With the best part being him dismissing the issue as inconsequential, stating that the sound system malfunction was not as significant a problem since it didn’t involve the vehicle’s motor. He suggested that I reduce the volume of my music or refrain from utilizing CarPlay altogether.
It is important to stress again, that this is a brand-new 2025 Jeep equipped with CarPlay capabilities, which should be capable of handling any music I choose to play. I should not be compelled to listen exclusively to podcasts with the top down…lame.
Furthermore, Kenny Cresswell’s disregard for the substantial time and effort I have invested in visiting this dealership to rectify this issue is highly inconvenient. I have received no follow-up calls or offers to address the problem or accommodate my time.
In light of the inconsiderate and unsympathetic behavior from the manager, I strongly advise against purchasing from this dealership. And might advise Kenny attending some Customer Service classes…or demonstrate basic empathy for someone who just dropped multiple racks at his dealership.

The experience of buying my Brand new Jeep Wrangler was Fantastic! They Helped me every step of the way with anything I needed and got me exactly what I wanted. Thanks so much Kenny, Chris, Joey & Debra!

Ruth Villalta opted not to leave a text review of Adams Chrysler Dodge Jeep Ram

Chuck Lyles opted not to leave a text review of Adams Chrysler Dodge Jeep Ram

I appreciated the management of service operations. I watched for a few hours as Tony Villalta handled a busy environment. He was efficient, demonstrated great knowledge and organization, while continually and easily answering questions from everyone with calm demeanor. Tony is Top-Notch.

I also very much appreciated Christian Schroeer with helping me prepare for a financial meeting and assisting me throughout the prior week. He led me through the preliminary processes very well and was very responsive throughout the coordination.

I have had honda accords for years. A change was needed. Ive been looking at the Jeep Wranglers, for a while. I definitely forgot about this dealership. As I get my honda services across the street. So when I saw it I took a chance. I met Giovanni he is really chilled, laid back kinda of sales man , which is definitely different to the sales guys I met before. He is very knowledgeable, and explained the differences of all the Jeep "packages" . Needless to say I'm in a new 2025 Jeep wrangler. Not as pricey as I thought it would be. This new journey has started with help of Giovanni, Kenny (mgr) and Deborah (nice finance lady in back)
I can't thank them enough for their great service.

Buyer Beware!

I was working with Alex, and things started smoothly. I was very direct about wanting to make a deal. I was looking to trade a Tacoma for a Jeep Gladiator. The trade-in assessment came up around 34, a little over what they wanted for the gladiator. Then, they decided to upcharge me by 12k—the amount I owed on the Tacoma and my trade value at 23k. Insulted, I immediately stopped working with them. I encourage you to find a dealer that is more honorable and less cut throat or buy from carvana. As Bayside Chrysler dodge jeep will try to upcharge you and lowball you.

These folks did an exceptional job with my Rubicon. They didn’t have to go above and beyond, but they did. They addressed issues that a body shop should have handled. I had a list of things I had done wrong to my car, and they still managed to get me in the morning and have me out by the end of the day.

They charged me a fair price and treated me with respect throughout the process. I highly recommend this Jeep dealership over others in the DMV area.

I received top-notch service from someone who had been treated poorly by other dealerships. I'm also pretty sure my 4xe runs way better than when I brought it in.

What a great experience we had with our new RAM truck purchase, The general Manager of Bayside Kenny oversaw the entire process , I want to personally thank Joey my sales person and the entire Bayside staff , top notch dealer with great prices ,
Thank you

8k worth of recommended services and a second opinion revealed that only a portion of those recommended services were necessary. $250 diagnostic fee- 2x as much as other services centers. And to top it off, my car was damaged while in their possession but they are unwilling to take any accountability for it. Would not recommend this center.