Academy Pest Control LTD

Great guys knew what they were doing did a good job but poor with the follow-up and never returned any calls afterwards

Re: Great guys knew what they ... Academy Pest Control LTD replied on Tuesday, September 7th 2021

Hi Laureen: Thank you for the great review. We take pride in our technical training and customer service. If you would like to private messsge me or contact the office to discuss the possible follow up, I would love to hear from you. Generally most of our services only require one visit and we only provide a follow up service if we are contacted by the customer to come back. But most of our work is guaranteed, so if you are in need of a follow up service and the service was under warranty, we can be out to your place tomorrow. ????

Always fast and professional. Great results every time.

Very satisfied :) This company is VERY knowledgeable and will go above and beyond to make you happy.

I do not recommend. Academy Pest Control has been nothing but a headache! We were told over the phone that they guaranteed their services worked and suggested that if it didn't, we got one treatment for free. This did not happen! After a month and a half, our pest control is still just as bad as before contacting them! We have emailed and called to ask questions and they have not replied or answered to any email or voicemail. They seem to be ignoring us now that they got their money. We just want to know why nothing changed and we still have the problem but they won't return calls or emails. I wish we never went with them. A lot of money wasted for no change and headaches.

Re: I do not recommend. Acade ... Academy Pest Control LTD replied on Tuesday, April 9th 2019

Hi Jason: Thank you for taking the time to write a review. I regret that you did not have a great experience with our company. If the work is warrantable then we will definitely come back free of charge to remedy the situation. I don't understand how you could not get through to our office as the phone is answered from 9:00 - 5:00 Monday to Friday. And if we are away from the phone or you leave a message, we will phone you back in a timely manner. We are a super honest company and I welcome the chance to prove that to you if you ever have any other pest problems that we can help you with. I do welcome your phone call if you would like to discuss this further and to see what can be done to make you happy.

Tayo Kaiser opted not to leave a text review of Academy Pest Control LTD

I'm not sure if the other reviews are fake or not given they are from accounts with 1 single review. Completely and utterly disappointed at the service we have received. We spent 2 months with this company to address our pest problem with no improvement. $750 gone with no change. We have had 3 treatments by this company and each time, we have had to move all furniture and empty out every drawer, cupboard and space, then box every item in the treatment areas into cardboard boxes. We've had to do that 3 times now, extremely time consuming, having to live out of cardboard boxes and with no improvement. The kids who would come do the work would be done and gone within 10 minutes. Barely explain the process, only one would talk as the other wouldn't even interact or introduce himself. 10 minute job for $250 doesn't make much sense. Their website says "guarantee" but did not follow through or mention it in any interaction and when emailed about it, never responded.

They came back one last time, said they couldn't find any trace of bugs and refused to do another treatment even when we insisted for good measure and will pay for it. We found 4 bugs alive and healthy later that evening. Unacceptable...
We have decided to go with another company who explained that a treatment process for our issue takes a minimum of 45 minutes to complete and said it should never take 10 minutes as with this company. The other company also priced us at half the cost of Academy. Academy was very unprofessional and observed more concerned with a quick job for their money. My recommendation is to shop around first before going with Academy. They treat you like an ATM only contacting you asking for payment but not returning calls or emails asking about why their solution isn't working. Only doing band aid solutions with no permanent solution.

My feedback to Academy is to train your very young staff on proper professional interactions with clients, especially when entering their home. The other young man who came walked right in, didn't introduce self, didn't say a word, he could've easily been a stranger, then walked with muddy shoes onto our carpets. As well, if your methods aren't providing any clear resolution, please spend more time to express what actions your company would do to ensure client satisfaction. Rather than a quick 2 minute phone call to say how much money we owe. Further, properly assess the problem to see where you need to target. You did not do this, the other company we switched to did this though. The other company spent an hour on first visit opening baseboards and flooring to see where the problem was and it was in the kitchen under the stove baseboard. The kids that Academy Pest Control sent to our place spent less than 10 mins spraying randomly even spraying a lot in our bedroom on the other side of the house when we said we never saw any bugs there. The other company said they shouldn't have done that, and that Academy should properly assess the house to see where the problem is to limit the amount of chemicals used in the house and expose to the inhabitants.

UPDATE: After 1 day with another company, we had extreme improvement for less than half the cost Academy charged us. 1 month later with new company and no bugs have been seen. The tech that came with the new company read over the receipts of Academy Pest Control and stated that the chemicals (listed) that Academy Pest Control used are not supposed to be used for our bug problem and is the reason Academy wasn't effectively addressing our problem. He also stated that's why the receipts showed Academy kept switching chemicals to use each treatment, showing Academy didn't properly assess the problem (which they never did, Academy just came and sprayed random areas without even checking where the problem was). The new company also spent time opening baseboards and moving flooring and saw immediately where the problem was. Academy never did that and that also shows why they spent less than 10 mins at our place. It is unfortunate we spent so much money with Academy.

Great service, a few ants appeared outside AFTER their one month guarantee had expired and they still did another application for free. Very satisfied.

I found Academy Pest Control to be knowledgeable professional and reasonably priced. I would not hesitate to use them again.

I was notified that I would be out of my apartment for 2 weeks , but have now been displaced for 42 days. When I returned to my apartment, there were still bed bugs after 3 treatments. After the first treatment, they said they could not find any trace of bugs. I found them in about 5 minutes. My walls were scratched. Hiring this company will be a big waste of time.

I have used academy pest control for 13 years ! They have been very informative and helpful . I would highly recommend them to anyone and I have many many times !! Very professional company . They sent me easy instructions on what to have prepared and ready so they can do the best job possible !!