Visit A Crivelli Subaru for a variety of new and used cars by Subaru in the Franklin area. Our Subaru dealership, serving Erie, Boardman OH and New Castle, is ready to assist you!
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Based on 10 Reviews
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This would have been my third Subaru and 4th overall purchase from this dealership. I scrupulously filled out all details on their trade-in estimator, adding running board rust and body work needed on left-rear panel in the inquiry comments. I even over-estimated the mileage by 9,000. I said the car was in good running condition. They quoted an estimated price of $5,300, high - but precisely in line with the BIG RED FLYER featuring the "150% over blue book" guarantee that I got in the mail that morning.Report
At the dealership, they offered me $500 - an ORDER OF MAGNITUDE LESS than the online estimate. Jack had no interest in raising the offer to actual blue book for this zip code, or coming down on his car's price - or anything. He said he was just the middle man. If he cannot make deals, then why is he there? And they obviously think customers are stupid, without access to the world wide interweb.
They test drove my car for two minutes in the parking lot, not long enough to legitimately dispute my good-condition claim. I did fail to mention a small crack in one of the tail lights, which Jack hammered on - so that must be why they shamelessly low-balled me, old and erstwhile happy customer that I was.
Come to find out that for some sanding, re-application of body putty and professional repainting - comparable all-wheel drive cars retail for $8,000-12,000. Each party must make the best deal they can, but Crivelli apparently wants every speck of meat on the bone.
Later that night, I found a comparable Subaru and got a superb deal with Carvana, for 15% less money and 30% less miles than the Crivelli car - and I keep my old car. Happy happy.Re: This would have been my t ... A Crivelli Subaru replied on Tuesday, November 23rd 2021I'm sorry that you had such a negative experience Mr. Birkos, I assure you that we here at A Crivelli strive to bring a truely wonderful buying experience to every one of our guests each and every day. While the internet is a fantastic tool in helping educate the customer and aid in the buying process it needs to be used correctly. In your case you valued your car as the top of the line Impreza, accident free in good condition when in fact it was the base model in poor condition (rust on every panel, oxidized paint and a very dirty interior). After correctly appraising your car the KBB site you worked from put a value of $1000, take $500 off for a bad car fax and you have a $500 total value. When we tried to explain this you became very agitated and stormed off. I would be more than happy to sit down with you and show you how we arrived at this figure as we still have your completed KBB self appraisal sheet. We're happy that you were able to purchase a car that meets all of your needs for such a great price! Enjoy your new car Mr. Birkos and if there is anything we can do to help repair the relationship please let us know.
Bob Under opted not to leave a text review of A Crivelli SubaruReport
Although your service department recently suffered a loss of an employee, they are still running well.Report
Very polite and excellent service.Report
Joyce Lindenberg opted not to leave a text review of A Crivelli SubaruReport
Bought a 2018 Subaru Forester at the beginning of March before the summer heat. The first hot day, I turned on the A/C, nothing but warm air. No, it doesn't just need refrigerant. They sold it to me with a locked up AC Compressor, when I called they did not want to assist me in any way, shape, or form.ReportRe: Bought a 2018 Subaru Fore ... A Crivelli Subaru replied on Tuesday, September 21st 2021Chase, You purchased this vehicle at our wholesale location, The Last Stop. This vehicle was sold as-is with no warranty expressed or implied. However, we would like to take a look at the vehicle for you. I had your salesman, Jason Swarm reach out to you. He has left you two messages with no response. If you would rather work with me, feel free to call me at 814.437.5400 x304. I look forward to hearing from you soon. Regards, Michael Harris
Awesome dealership. Highly recommend them. Dallas is an awesome salesman and made sure everything was perfect. Absolutely love my car.Report
Just bought our 2nd subaru at this location. Ryan O'NEIL went above and beyond to make our visit exceptional and stress free! highly recommend!Report
John Durney opted not to leave a text review of A Crivelli SubaruReport
Looking for a new Subaru vehicle? A Crivelli Subaru is an auto dealership you can trust, with a comprehensive selection of new and used cars, trucks and SUVs always in stock. From loans to leasing, we'll help you find the finance package that's right for your budget and your lifestyle, so that new car needn't be as expensive as you think.
When it comes to staying on the road, our state of the art service center caters for everything from routine maintenance to accident repair. If you're good with mechanics, you're also welcome to purchase certified parts from us to do the job yourself. Let A Crivelli Subaru assist in all of your new and used car requirements - you'll find our fully trained staff to be an absolute pleasure to deal with, just as buying a new vehicle should be.