Solamonte

Management is everything. I've lived here twice. Years ago when they were managed by Amli, and currently when they were managed by Holland, and recently taken over by Western National Property. The new management is unresponsive, the grass is dead, and prices have skyrocketed. Both Amli and Holland were amazing management companies, even the maintenance team was great. I've had a completely different experience with the new management and maintenance unfortunately. And while I've been trying to give them time to settle in, it just doesn't feel the same living here. The exterior of the apartments were painted and the rent soared. I've had a $500 increase in 3 short years. For the price, there are better apartments with great management.

Re: Management is everything. ... Solamonte replied on Tuesday, December 21st 2021

Hi Kimberlyn, We are so sorry to hear about your experience at our community. We appreciate it when customers provide honest feedback and sorry to hear that we have been hard to reach. The annual overseed and scalping of the grass was recently completed, resulting in it appearing to be dead. If there is a specific area needing additional attention please let us know and a member of the team will be happy to assist and have the landscapers look into it. Please feel free to contact our Customer CARES Manager at (888) 962-2737 to discuss further. In the interim, this has been escalated to the Regional Manager at the Corporate office, who is looking into your concerns. Sincerely, Western National Property Management

DO NOT MOVE HERE !!!!!!!!!! The new management are slum lords !! Me and my husband are truck drivers !! We pay $2,500 a month and the trash that never gets taken out and we still get charged for the trash service!! If I can give them -10000 stars I would!! And also they tow your vehicle without any notification!! And they try to charge us $1,600 to get it towed out !! And also they have roaches due to trash never being picked up

Re: DO NOT MOVE HERE !!!!!!!! ... Solamonte replied on Saturday, December 11th 2021

We are so sorry to hear about your experience at our community. We appreciate it when customers provide honest feedback. Please feel free to reach out to our Customer CARES Manager at (888) 962-2737 to discuss further. In the meantime, this has been escalated to the Regional Manager at the Corporate office, who are looking into your concerns.

This place has gone downhill. We thought the cockroaches and management were bad last summer, but boy, was I wrong. Sadly, the entire renting situation in the Inland Empire is godawful at the moment, but please don't rent here. Prices are unnecessarily astronomic, I have cockroaches falling out of my microwave vent (which is highly disturbing given how much of a clean freak I am), they have a HUGE stray cat problem, and the trashes can go several days without getting picked up (it's SUPPOSED to be Sun thru Thurs, but heck if we're told anything). On top of all this, good luck getting any kind of response on anything, whether it's being told what changes are taking place or if we leave a voicemail wondering why our garbage isn't being picked up. This new management is bad news.

EDIT: they can't even deliver a lightbulb when your significant other requests one in person. Also, thanks for letting our atrium's grass die without notifying us as to why. Definitely doesn't look like we should be paying what we do to live here.

Re: This place has gone downh ... Solamonte replied on Saturday, December 11th 2021

Thank you for taking the time to share your experience with us, Joanna. We take issues like this very seriously. If you are continuing to experience delayed trash pick-up and require pest control service, please contact the leasing office so we can address it promptly. Please feel free to reach out to our Customer CARES Manager at (888) 962-2737 to discuss further. In the meantime, this has been escalated to the Regional Manager at the Corporate office, who are looking into your concerns.

Bad and lying management.They just want to get your money and not their jobs done and really unprofessional management.

Re: Bad and lying management. ... Solamonte replied on Saturday, December 11th 2021

We are so sorry to hear about your experience at our community. We take issues like this very seriously so we would like to learn more about your experience. Please feel free to reach out to our Customer CARES Manager at (888) 962-2737 to discuss further. In the meantime, this has been escalated to the Regional Manager at the Corporate office, who is looking into your concerns.

I took the time to leave a bad review previously because I was disappointed with the communication provided by the former and new management team during the process of moving out, so it's only fair that I follow up to commend the new property manager Stephanie on her wonderful customer service on the back end.

It did take some time to get a response regarding my concerns with the end of my lease, but once I was finally able to connect with Stephanie she was kind, considerate and resolved my issue straight away. It sounds like they are working through some transitional issues but I am certain that once Stephanie gets a handle on things this will once again be a wonderful place to live!

Re: I took the time to leave ... Solamonte replied on Tuesday, October 12th 2021

Hi Darren, Thank you so much for your kind review. We are so happy to hear that you are pleased with Stephanie's customer service. Sincerely, Western National Property Management

New management is terrible!!!! I keep on messaging them to pick up our trash, they keep on saying that there's a problem with the trash vendor!!! We'll just finish our contract and move to a different apartment. I'M NOT PAYING $2,700 JUST FOR THIS!!!!!!!!!

Re: New management is terribl ... Solamonte replied on Saturday, October 9th 2021

Thank you for taking the time to share your experience with us, Cess. We appreciate it when residents provide honest feedback, especially about areas in need of improvement like trash pickup services. A new trash service vendor started on Sunday, October 3, 2021. We hope you have seen a difference this week. Please feel free to contact our Customer CARES Manager at (888) 962-2737 so that we can address any concerns or questions regarding this issue.

New management is absolutely terrible! We have had a valet trash service for years, and they didn't communicate at all about the trash and getting a new vendor. They have not been prepared at all. It's been sitting out for four days, now it's at the bottom
Floor, and is attracting wildlife and bugs. Called management repeatedly and they have done nothing. They have been here three weeks and are destroying it. No returns back on emails, no communication. It's ridiculous. I hope to leave very soon. This is ridiculous. Don't rent here.

Re: New management is absolut ... Solamonte replied on Saturday, September 25th 2021

We apologize if we have been difficult to reach. That is unlike us. Your comfort is our priority, so please call our Customer CARES Manager at (888) 962-2737. Let's see what we can do to improve your experience.

Got hit walking home from work by a resident here. Dude was texting and driving. I luckily wasn't hurt. However when I informed them of the incident asking if they had cameras pointing towards their exit on Milliken they said they couldn't help me. Despite the accident happening on their property. I understand places like this need to have policies to avoid legal liability for situations like this but it was not a pleasant experience at all. I recommend they put up a stop sign so that their residents yield to pedestrians- not just traffic.

Re: Got hit walking home from ... Solamonte replied on Thursday, October 7th 2021

We are so sorry to hear about this and are looking into your concerns. In the interim, please contact our Customer CARES Manager at (888) 962-2737 to discuss further.

I had a great experience living at Solamonte for 2 years. The management and maintenance both are great. The BEST thing was that they were really great and considerate when I was moving in and moving out. My apartment wasn't ready on the date of move-in but my movers had arrived with my stuff and Solamonte made arrangement for move-in on the same day. Upon move out, there were few charges that I disagreed with and discussed with them and they happily removed from the bill. Very responsive people especially Adam. He would always smile while giving you your packages (They later installed electronic package system which is cool. You'd get email or text msg and could retrieve packages on your own!). The ONLY CONCERN I had was that during renovation, the clubhouse was closed for a long time and the rent wasn't adjusted accordingly. They allowed the residents to use amenities at their other properties which was good but overall such long renovation was little inconvenient. Regardless, the people, management, maintenance, location, quality of life there, everything was wonderful. They communicate really well and you'll often have flyers on your doors to share information with you. My apartment was spacious, neighbors were awesome, and I would definitely recommend this property to anyone. Short drive from Ontario Airport as well. Don't forget to check out many beautiful parks nearby!

We live here 5 years! Love this place!
Managers and Maintenance are the best!
Barbara and Adam are soooo kind and always helpful!ALWAYS! Each request is being resolved very quick!!
Carlos is very friendly , always smiles and does his work very well! He is like your uncle from afar, even if you sad or tired, he will make you smile)) ?
I'm confused why Solamonte has such a low rating.
For sure buildings have some issues, but be realistic, it cannot be avoided at any commercial leaving property.
Sad that some reviews are about rude managers. THIS IS NOT TRUE! Not at this place!
People, just remember that what you give out, you get back)
Solamonte is our home ?

Re: We live here 5 years! Lov ... Solamonte replied on Tuesday, October 20th 2020

Thank you for your kind words Lucy. We strive to offer a great living experience and a true community feeing at Solamonte for all of our resident's. We appreciate all the feedback. I am so humbled by your review. Thank you! Britni Clark Property Manager