Ship Smart Inc. In Chicago

Dorothy Parham opted not to leave a text review of Ship Smart Inc. In Chicago

Josette Sanders opted not to leave a text review of Ship Smart Inc. In Chicago

Preeti Deshpande opted not to leave a text review of Ship Smart Inc. In Chicago

I hired Ship Smart during the summer to move a valuable antique from Wisconsin to Georgia The one- hundred year old desk arrived on time and in perfect condition. The communication between the company, the driver and myself was outstanding. I highly recommend Ship Smart for your moving needs across long distances. I can finally enjoy my mother's secretary in my new home. Thank you Ship Smart for your excellent service.

Re: I hired Ship Smart during ... Ship Smart Inc. In Chicago replied on Tuesday, October 1st 2019

Hi Mary, we really appreciate the review and glad you used us for shipping your antiques.

I had a great experience with Ship Smart!

Basically, Ship Smart offers moving services for customers who need to ship more stuff than is possible via mail, but less stuff than would justify working with moving companies which tend to have very high minimum quotes. In my case, I needed to move one bedroom's worth of furniture and personal items.

Ship Smart was PERFECTLY suited to this task. They made a relatively complicated process -- picking up one bedroom's worth of items, storing them for two months, and shipping them across the country -- very simple. The Ship Smart officials were amazing about explaining my options over the phone and rapidly getting me a quote. Unlike most moving services, this felt 100% tailored to my exact needs; therefore, I didn't end up feeling like I overpaid. And for what it's worth, the gentlemen who picked up/delivered my stuff were super cool and professional!

Re: I had a great experience ... Ship Smart Inc. In Chicago replied on Tuesday, October 1st 2019

Hi Mateo, thank you for your review. Shipping furniture is our specialty, so glad you enjoyed our service.

Ship Smart made moving my small shipment across country so easy. Immediate and accurate pricing, speedy pick up and delivery, and friendly and professional coordinators that kept me updated on the status of my shipment throughout the process. Very grateful for their help and would use again!

Re: Ship Smart made moving my ... Ship Smart Inc. In Chicago replied on Tuesday, October 1st 2019

Hi Sandra, thank you for using us for your small shipment. We appreciate your review and your business.

This review is pending, I have yet to receive my shipment. This is my first time using a moving company. I am moving from Phoenix, AZ to Milwaukee WI. I looked into quite a few different companies but most don't deal with small shipments which was my case, as I am only moving a small studio, (400 sq feet) I did a video quote through my place and was quoted $1600. Like I said I have never done this before but I was happy with that quote. Then I went online to fill out my survey and file insurance with them. the price came out to be and extra $200 for insurance, great. I get them scheduled to come out a week early because the lady I spoke with told me it takes about 3/4 weeks to complete and I wanted to plan a three week trip to Milwaukee and wanted to be there when it arrived. The company that came to pick up all the bins and the rest of my things was nice and kindly guided me through what happens next.... I waited a week with no word so I called the company that came to pick up my things and they said everything was ready for ShipSmart to come pick it up and I should hear from them in a few days...... I waited another week which would put us at two weeks since pick up, my card hadn't been charged and no one was giving my any information on where my stuff was?! The lady I talked with that day said she was going to get back to me by the end of the day or next.... then nothing! I didn't hear from them... (now we are at 3 weeks from pickup) So I call them again, same story they will call me back.... Finally mid week this week I hear from someone (we are now at 3.5 weeks since pickup), they say they are ready to go, making sure my card info was right and to tell me that NOW MY COST IS $2600! That is $1000 more then they quoted me! And there is nothing I can do that have all my things, and Im in Milwaukee, and they tell me that it 7-10 business days from point of shipment (which isn't even that day, its late this week or next) to get to me, which means at least two more weeks and sadly I am out of town. I told all of these things to the lady on the other end of the phone and she seemed like she had heard it 100 times before. And made me feel that it was my fault... I decided not to expedited shipment, which was way more expensive and my timeline was pretty flexible, I had a few extra bins then we originally discussed (I choose Medium-small size bins because I needed to lift them)... They lady told me and I was under the impression that I would have my things to me in 3-4 weeks which is why I planned this trip on these dates, not 6 weeks!, that costed me money! On top of that I have to inconvenience my friends and family to meet the driver at my destination to unload the truck. And lastly quoted my $1000 less then what I will actually pay. Disappointment! All and All this experience has been a headache to say the least with bad communication. I would recommend looking somewhere different if you have higher expectations of customer service! I feel very taken advantage of! I read some reviews before booking with this company and they seemed good, but under further investigation they are way below average. I'm worried about the condition my stuff will be in when its gets here. I will follow up once my things arrive. I just wanted to make aware anyone who was considering using this company!

Charlie Bullock opted not to leave a text review of Ship Smart Inc. In Chicago

Rude and obnoxious! I would stay away.

Damaged all of my furniture, took almost 6 weeks to receive my shipment and I never got shipment updates. Whenever I called to ask about the status of my shipment, I was pressured to buy insurance by the agents, I kept declining, as I had never had to buy insurance for movers before- no issues. Along with waiting almost 6 weeks for my furniture, they refused to bring my shipment upstairs unless I paid an additional $150, since I have an upstairs condo. It was one flight, and directly to my door. I even paid $100 for have my furniture put back together, which wasn't even necessary since my bed snaps together. Every single item I received was damaged. Massive obstruction to my headboard, my boxes smashed, scratches on my cherrywood table, bed frame, end tables and coffee table. My bank wasn't able to settle this; I tried to talk to ShipSmart about this, only for them to basically say it's too bad- should've gotten insurance. An absolute UDAAP violation. I will be contacting the better business bureau, or going to court.

Re: Damaged all of my furnitu ... Ship Smart Inc. In Chicago replied on Friday, November 2nd 2018

Hi Kamina. I am really sorry you are not happy with our service. You are important to us and we would love to help with your situation, however we can not identify your job in our system. Please call the customer satisfaction team at 8005545574 and ask to speak with Jim or Josilin.