Rocket Towing

Super helpful and quick thank you Martian!

I was very happy with Rocket Towing and would recommend them to anyone who would ask as to what's my best experience with having my car towed. It would be Rocket Towing!! They were on time and very nice. They even called me later to see if I was happy with their service. Five Stars.

Great service from the office and the driver highly recommended

Very rude i was trying to get an estimate for my daughter stuck in the middle of the freeway and he rudely said “we ain’t doing estimates” and hung up in her face ! THEY WILL HE HEARING FROM OUR LAYWER big lawsuit coming

Nick was nothing but the best today saving me

Extremely unprofessional customer service. I called with the intention to use their service, but they kept on delaying their ETA with excuses and eventually became less responsive. You are better off using the towing that comes with your car insurance company than having to work with these guys. Utterly disappointed.

Driver was very nice and gave me ride homd after tje tow

AVOID THIS COMPANY AT ALL COST. I unfortunately had all four of my car wheels stolen while in Oakland, I called Rocket Towing due to their great reviews; however, that was a huge mistake. I called the towing company at 10:05PM and sent them my credit card information at 10:17PM. No response until 10:52PM so I texted them again only to be told that the towing truck will arrive at 11:30PM. The tow truck did not show up until 11:47PM so I told them that it was taking too long and I will handle it tomorrow which they texted back “ok”. All above claims can be backed up with my text exchange with Rocket Towing which I screenshotted. BUT they still showed up at my place with my vehicle towed at 3:00AM in the morning while I told them to wait until tomorrow. What frustrated me the most was that I specifically told them that my car had no wheels therefore would need special care. Zero care was given when they towed my vehicle (Melendez Towing was the affiliate), they were highly unprofessional, I attached a few photos just to give you an idea of the damage that was done as a result. I called and texted them multiple times regarding the damage, no response was given via text, and they kept stalling when I called. Now it has been over one month, still no response from Rocket Towing. I started collecting evidence, completed damage repair estimate, and consulted with a lawyer; this process has taken a huge toll on my personal time and mental health. If you are a consumer considering using Rocket Towing, please feel free to ask me any questions or leave a comment, I would be more than happy to give you further details and reasons to avoid doing business with Rocket Towing. I hope what happened to me will never happen to you.

DO NOT , I REPEAT DO NOT USE THIS TOW TRUCK SERVICE . Extremely unprofessional. Terrible customer service ! they told me originally that my tow would take 1 hour , I called back after one hour and they told me it would take an additional hour and a half . After calling them back after the hour and a half they first did not answer their phone. I called back many times and when they finally answered I was put on hold for 20 mins until I decided to hangup and call again . When I finally talked to someone they told me that they had to cancel my tow after me waiting for 3 hours !! They said that the driver was not answering the phone . They could have told me that 3 hours prior to that call . I could have called another tow truck and been out of their way before that call . So I waited on the side of the freeway in a dangerous position for 3 hours and ended up calling another tow truck service to come get me. Hands down the worst tow experience EVER. I would not recommend this tow truck company to anyone . Very rude and disorganized . Choose someone else ! If I could get zero stars I would .

On 10/27 i used their service. And the towing guy was nice. But today 10/23 i called for another service and the phone guy was very rude. I asked him a question and he literally answered my questions and hanged up.