PocketiNet Communications

Had an issue with billing that they acknowledged was an error in their new system. They have been very responsive in dealing with any issues I have. I want to thank Terri for calling me on her day off to sort out a service interruption. Looking forward to the new tower and upgraded service. Good customer service can't be beat.

We have been using PocketiNet for almost a year now and the service has been as advertised. Not the best speeds but you get what is promised. My main gripe is with their technical support. I wanted to use a VPN to remote into my home network but I believe they are using equipment that makes that impossible. I tried to contact tech support a couple times with no response. We were able to get through to customer service when we inquired about cancelling and I expressed my issues. She forwarded my issues to tech support but after a couple weeks I still received no response from tech support. I finally emailed customer service back and stated that I don't believe their tech support even existed. Its been a few days and even customer service seems to have ghosted me. While we still have a year left on our contract we will be switching to a cellular based service at half the price and faster speeds while we continue to pay off our contract with what is now an overpriced service with slower speeds.

Alright, so first of all, the internet is terrible where I live, and the bandwidth rate is horrible as well. They do have good customer service though, but everything else is pretty bad.

Re: Alright, so first of all, ... PocketiNet Communications replied on Wednesday, October 7th 2020

We'd love to talk with you about your service to see if there's a better option for you. Please call us at 509-526-5026x5!

Great service. Always on top of problems.

Re: Great service. Always on ... PocketiNet Communications replied on Wednesday, October 7th 2020

Thank you for the 5-star review!

Service is very inconsistent, download travels -5Mbps often and ping ranges from 58ms to 680ms all while paying 100+ per month for 10Mbps download.

Re: Service is very inconsist ... PocketiNet Communications replied on Wednesday, October 7th 2020

We're sorry you were having issues l with your service. We were glad to connect with you to resolve the issue!

Robert Tillman opted not to leave a text review of PocketiNet Communications

I had so many issues with getting my internet to connect with any device! And Kevin helped me so much and was super patient with me until we were able to get it up and running! Amazing consumer service!

Just wanted to post a five star for PocketiNet Support of our ACS Relay for Life events in the past. Came and hooked us up with everything we needed free of charge so we could have reliable internet at the overnight events so we could easily take care of the online registration and finances. They have been so supportive! Thanks for giving back to the community!
BTW... Looking forward to having "gigabit country" come to my neighborhood in West Richland. I hope it comes soon.

Re: Just wanted to post a fiv ... PocketiNet Communications replied on Wednesday, November 6th 2019

It is a privilege and honor to support you guys! Thank you for letting us be a part of what you're doing to support the community!

Really expensive for really slow internet.
No email to contact them just phone number.

Re: Really expensive for real ... PocketiNet Communications replied on Friday, June 21st 2019

Hi Benjamin, We'd really like to help you resolve whatever Internet issues you may be having. We attempted to find your customer information in our system to reach out, but can't locate you from the name provided in this review. Please feel free to reach out to us, and we'll do whatever we can to improve your experience! You can email us at both [email protected] and customerservice @pocketinet.com. You can also reach us through our chat feature on our website, by filling out a support request at https://www.pocketinet.com/support-request, or calling us at 509-526-5026.

Whenever we have a "cutout" it will still say we're connected to the WIFI but then it wont let us use internet features.

Re: Whenever we have a "cutou ... PocketiNet Communications replied on Wednesday, May 29th 2019

Hi Cameron, We're sorry to hear that you've been having trouble. Using your account information, our techs have attempted to reach you in order to help you resolve whatever issues you may be having. Unfortunately, they haven't received a response. We'd love to work with you to resolve this and work to give you the service experience we aim to provide for all of our customers. Please feel free to call us 509-526-5026!