Holiday Inn & Suites Milwaukee Airport

Outdated, and needs a thorough cleaning. Staff was excellent but it appears the establishment needs to spend some money on updating

The location is very convenient to the airport, gas station (for refilling rental car), and food. Stay in or eat out, you can even walk to some. I always use this location when I'm flying out of MKE.

My stay was so disappointing. Over the years this hotel has gone down hill. Very nasty. Will never come back again. The lady who checked us in had such a nasty rude attitude, I called the get extra towels and the lady on the phone was rude and sounded like she didn't want to do her job. Absolutely no type of customer service at that location. Then my remote wasn't working, maintenance came in, changed batteries and it still wasn't working. Went swimming in the morning and saw puke by the pool, it looked like it was there overnight. So that goes to show they don't check nor clean the pool/area. Which is absolutely disgusting. When I told the lady upfront she had an attitude and said "well maintenance just came in" at 10 in the morning. That establishment is overall nasty. I would not recommend this hotel to anyone. And will definitely not be back again.

Re: My stay was so disappoint ... Holiday Inn & Suites Milwaukee Airport replied on Monday, December 13th 2021

Thank you for sharing your feedback with us, Brittany Tuchalski. We regret that you experience with us was anything less than perfect and that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to so we've shared your concerns with the appropriate members of our team so that we may improve moving forward. We hope to have a chance to host you again so we may share a more positive experience that our guests are accustomed to.

staff was very friendly and helpful both at late night check-in (12:00 midnight) and checking out with tax-exempt staus

Won't be staying again. Service was not right couldn't use hot tube it smelt of urine no towels poolside. Door on room doesn't close properly room wasn't vacuumed. One of the tv didn't work. Charged cleaning fee with no explanation. I requested pictures they never sent. Just not a pleasant experience

Front desk staff were friendly and helpful. Shuttle to the airport was prompt and ran every 15 minutes. Really nice pool/hot tub area.

Re: Front desk staff were fri ... Holiday Inn & Suites Milwaukee Airport replied on Tuesday, December 7th 2021

Thank you for the wonderful review, Vicki Jungen! It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future! Thank you again for sharing your review and for staying at Holiday Inn & Suites Milwaukee Airport. Have a wonderful day!

Nothing to complain about. Staff was amazing, auditor was hilarious.

King Deluxe Suite, only room to chill at when u wanna get away from home. This is like a second home, full kitchen, island/dining area plus living room with pull out sofa, then a separated bedroom with a King bed & 2nd TV, huge closet, n the bathroom is huge!!! Seriously wanna just move on in n call it the day!!! Haven't even gotten out the room yet to see this indoor heated pool! Gotta do that like today... frfr ??

Re: King Deluxe Suite, only r ... Holiday Inn & Suites Milwaukee Airport replied on Wednesday, December 1st 2021

Your opinion is greatly valued and helps us maintain an outstanding standard of service. You having such an amazing stay at Holiday Inn & Suites Milwaukee Airport lets us know that we're meeting those standards! We're glad our team made you feel so valued during your time here and that you enjoyed our accommodations! We're thankful for guests like you that take the time to let us know how we're doing! Thank you for the feedback, and we hope to see you again!