Hansel Ford

Aziz Khoshaba opted not to leave a text review of Hansel Lincoln

Purchased a 2021 Ford F-250 Black Widow Edition here at the Santa Rosa Ford dealership and the experience was fun. There where a bit of complications but they made everything work out. Our salesman was Jorge and Finance guy was Joey was awesome working with them for the purchase.

Re: Purchased a 2021 Ford F-2 ... Hansel Ford replied on Monday, September 27th 2021

Thank you for your review, Gustavo!! We're thrilled to hear that Joey and Jorge were able to make everything work out for you and that you had a good time during your visit. Enjoy your new F-250 Black Widow!!

He traído mi carro a servicio por mas de 3 años y esta última vez pague 1,000 dls por cambio de aceite,batería y un diagnostico q m dejo insatisfecha ya que le quitaron a mi carro el aire frío y cuando llamo quedaron en regresarme la llamada sigo esperando aun fui al dealer y que no tienen tiempo debo dejar mi carro ahí por mas de 1 día

Dealer was marking up the Mach-E $10,000 over MSRP and quoted $1,300 mo. lease payment. Wow! Ford's own website estimates an $800 lease payment based on the build and lists multiple incentives. We asked to speak to the general manager and he doubled down that it doesn't make sense to sell them for any less. We ended up buying a Mercedes-Benz later that day. Sadly, we got a call the next day that they're going to start "making deals" and we should come back. This kind of experience is why people hate buying cars. There are reputable dealers out there but you might need to drive to Fairfield. We're still going to buy a Mach-E to replace our other car but will order it elsewhere.

Do not waste your time. Tried to mark the car up $10,000. The internet dept will not answer your questions, and when you get there. The car is hand written $10,000 mark up. Go somewhere else

By far the quickest and easiest dealership I've ever been to. Jorge Rodriquez was awesome and flew through all the paperwork!

Bryan Ninegar opted not to leave a text review of Hansel Lincoln

Literally the worst customer service I've ever experienced at Santa Rosa Ford dealership.

Re: Literally the worst custo ... Hansel Ford replied on Wednesday, March 24th 2021

Estefani, I'm sorry to hear you had a bad experience at our dealership. We strive to provide the best service possible. If you're willing, we would love to have you speak with one of our managers regarding your experience. Please let us know a good day/time to call you. Thank you and have a wonderful day.

Service department is the worst, not knowledgeable, you buy a new car financed through ford from ford and would expect to get some sort of customer service? But not from Hansel, treated like a number, stand in the service department and all of the service writers just stare at there computers not looking up, nobody says hey how are you? Be with you in just a sec, nope not a word finally I say hey can I get some help they say oh yea what can I help you with?? I was charged when I have a warranty, never have loaners ever, here's an idea read the room Hansel if you never have loaners for your customers GET MORE! I have purchased 6 fords from Hansel and this will be the last never again.

Re: Service department is the ... Hansel Ford replied on Thursday, March 18th 2021

We apologize for the experience you had with our team. We understand how frustrating it can be when we have no rentals available and that we had to arrange a rental for you with a third-party company. We appreciate your feedback and will continue to work on improving our guest experience.

Jamen Brattin opted not to leave a text review of Hansel Lincoln