Frank Fletcher Toyota

Bought a brand new 2022 4 Runner. Price tag said $40,795.67. I was told after everything it would be $42,889.96. I had a trade in that was supposed to give me $2,094.29 towards my trade. I specifically asked to make sure they were not adding it to the new vehicle and they said no. The vehicle ends up being $45,146.00 when I get all the paperwork in the mail. Also I was told my interest rate would be 3.9% and it 4.9%. I also asked not to run my credit through a bunch of banks. I was told they would only do 1 or 2. My credit got ram 7 times. I tried to get this handled and they won't take care of it or seem to care. Would not recommend at all.

Courtney Mallory opted not to leave a text review of Frank Fletcher Toyota

I have had many great experiences with Fletcher in the past. I have always recommended them to anyone buying a vehicle especially Toyota. The car salesmen, maintenance, and staff are great and go above and beyond BUT Mike Mcdaniels (finance + insurance) is enough to make the entire company look bad. So incredibly rude and inconsiderate. I could write a whole page about my experience with him and it would blow your mind. He needs a reality check and I truly do not know how he has a job here.

Re: I have had many great exp ... Frank Fletcher Toyota replied on Tuesday, October 19th 2021

My name is Jim Adams and I am the General Manager of Frank Fletcher Toyota. My personal cell number is 6202496795. Please call me and share your experience.

It was a turn around spot

Just had to let everyone know about an experience I had trying to get my car serviced at Fletcher Toyota
I pulled up to the service door to get checked in and a black gentleman stepped out and with all the frustration he could find Said " Sir you need to ok over here" which was the other door. So I moved my car and then he motioned me in I apparently didn't put my car exactly where he wanted it he hung is head and shook it obviously unhappy.
I went inside to tell someone he was having a bad day and the young lady I talked to apologized for my first time experience, but offered no resolution.
Frustrated I left and called back and spoke to the general manager whom was very apologetic and said he would personally manage my next visit
Let me tell you I get better service at Walmart and I would not recommend this service department to anyone. So save yourself some grief and forget about any free services they may offer in the sales pitch
If i could revie my experience with no stars i would

Re: Just had to let everyone ... Frank Fletcher Toyota replied on Saturday, October 2nd 2021

After we spoke on the phone I was of the understanding this was resolved. Our Porter asked you to move the vehicle to the entrance lane. Our Porter gets rave reviews for out winning guest experience. I am sorry we didn't meet your expectations. If you would like to personally visit again my cell number is 6202496795. Jim Adams General Manager

Change your service hours from closing at 5:30 to 5PM!!! Why advertise 5:30 if you send techs home at 5PM?? I came in today after work to try and get a nail removed and tire patched at around 5:15. I have spent over 30k at fletcher this year alone. But get turned away for a simple tire patch at 5:15 on a Monday?? Your hours say 5:30. If the service manager sends techs home 30 minutes early, then it should be on him to take care of the customer.

We will no longer be shopping Fletcher when looking to buy our next car...

Re: Change your service hours ... Frank Fletcher Toyota replied on Tuesday, September 21st 2021

This is Jim Adams. I am the Toyota store General Manager. My personal cell number is 6202496795. Call me tomorrow. I would like to discuss your experience

100% recommend!
I get my rav4 serviced here and every time it's a great experience. But this last time really impressed me. They serviced my car and did some diagnostics for me, when I left the dealership I noticed my front passenger mats were missing so I called the next day and they were going to look for them and let me know if they had them. A week went by and I called them back, they said to come on in and get them. WELL as per me and my procrastination I didn't make it in until a week and a half later. They couldn't find them and instead of telling me oops, o well. They replaced ALL my all weather mats for me and didn't charge me.
Mind you My all weather Mats were the cheap ones from Walmart so it wasn't a concern to me, I'd just go get new ones. Super awesome customer service!!

I have purchased 3 cars from Frank Fletcher Toyota and have been enormously pleased every time. Roger Nichols and Zach Divine in particular are awesome guys to work with.

Re: I have purchased 3 cars f ... Frank Fletcher Toyota replied on Friday, September 3rd 2021

Thank you for your kind review; we are happy to pass along your comments to Roger, Zach, and the team here at Frank Fletcher Toyota! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

Would not recommend the shop and will never use again. They told me my entire engine was blown. An actual mechanic took it completely apart (after I bought a brand new motor) and said it was very clean, just needed a new water pump and a few tweaks and was running perfect. They tried to get me to pay $14k to fix it, and I had to pay over $100 for misinformation. I'd go anywhere else before these guys. I'm convinced after reading other reviews that there aren't actual mechanics working in there. Just more salesman.

I will never use this dealership for service again, even if they were around the corner. They have no idea what they are doing. I bought my highlander from them and with in 48 hrs I need warranty work. I was told to call the service department. I made an appointment, when I arrived all seemed ok. I waited 1.5 hours for them to come and tell me nothing was wrong. I then went to the my vehicle and showed them again what was wrong. They then compared my car to another Highlander and told me I was correct, the part wasn't working. 2hrs later I was told they will need to order the part. 3 weeks later the part came in, I waited over an hour for them to tell me the part they ordered was incorrect. I am moving on to another dealer...If I was to talk about how they entered the incorrect information into my Vehicle Toyota website this review would become a book. Just stay away from this service department, unless you enjoy bad customer serve and your time being wasted!