Family First Firm - Elder Law & Medicaid Attorneys

I paid over $6,700 for the firm to assist with my grandpa’s estate and get me POA over his health and finances. However, because his sick spouse was still living, they said they couldn’t do anything until he passed but that they would keep the $6,700 to get started on the estate trust after he passed. In the meantime, they said they could work on the POA forms. There was some miscommunication between the facility, where my grandpa was staying, the POA people, and it ended up that they went out three times to get my grandpa to sign it, but we unsuccessful (partially because they didn’t follow clear directions that I emailed to them). Long story short, I ended up just wanting a refund of my money. Because clearly, this place was not accomplishing anything. So far, they still owe me over $2000 back and are refusing to pay it to me. This firm is definitely not acting ethically. The only reason they have such good reviews is, they are very sweet to the client at first and ask them to write a good review. This personally happened with me, and I DID write them a 5- star right after they took my case on, before I found out I was getting played. Money is simply too precious to be trusting it to people such as this… for an extremely important service that they couldn’t even deliver.

Such great help!! The process was really good and everyone was amazing.Thank you all!!!

In our hour of need FFF was there for us. They executed the volumes of government paperwork flawlessly despite moving their offices.
Ty!!!

I have nothing but good things to say about Family First Firm. They went above and beyond typical expectations, and I would recommend them to anyone who needs help and guidance with a loved one.

Family First Firm was recommended to me by Solaris Skilled Nursing & Rehab, where my dad has been living since September. My dad's health has been rapidly declining, and we have learned that he is likely going to remain in skilled nursing for the remainder of his life (though we hope to get him strong enough to move to an Assisted Living Facility in 2024). While my dad has a decent pension and Social Security, it's not enough for skilled nursing care. I've engaged Family First Firm to help navigate the Medicaid system and challenges, and so far, my experience with them has taken a huge weight off my shoulders. Brianne was very informative when speaking to me about what to expect from the firm, and since engaging them, I have had friendly and thorough communications with all the staff members I've spoken with. Suzie and Paul specifically, have been quick to follow up, and given me everything I need to move on to the next steps. Though I wish circumstances were different with my dad, I'm confident that this firm will guide me expertly through the process, and take as much stress off me as possible.

Saul n I were impressed with our experience. Our questions were answered promptly, informative with courtesy n friendly attitude. We know we are in good hands. Thank you

Initially, it's important to note is that they have a sales team who will sell you on their services. They sell relief and peace of mind though they are not lawyers and are limited in their knowledge of what will actually meet your needs. They will "sell" you.

Secondly, you will be required to pay up front for services before you are interviewed by the case manager or assessed for the type of services which may meet your needs.

Thirdly, your family situation is fluid. The initial interview is sometimes insufficient to make an effective determination of your needs.

Fourth, this firm's communication skills are definitely challenged. Scheduled calls do not occur. Because you are never communicating with the lawyer no one is willing to actually provide information. They are willing to pass you on to another member of the team, who also won't be willing to provide you any information.

If I weren't so busy caring for my parents I'd be spending all my time babysitting them. As it stands, I feel that I was sold a bill of goods. After nearly 2 months, they have my parent's money, with nothing in return.

For now, I can simply hold out hope.for some progress and improved communication. Best of luck to you if you are sold their services.

Jonathan, Suzie Gopee and the staff of Family first was very accommodating, knowledgeable and caring. They’re very detail oriented. They’ll focused in helping out their clients. They are also very sensitive to our needs. I recommend this business.

My experience with Attorney Beth Roland was simply the best. She was interested, warm and friendly while extremely knowledgeable and the meeting with her on zoom was informative. Also, her quick responses were important to the case and all involved. I’d definitely recommend Family First’s legal services for anyone dealing with guardianship issues or family situations and are in dire need of help.

Thank you and FamilyFirstFirm for the assistance. There's no way I could have done all the things needed to get Freda approved by myself.

I will definitely refer to Family First other potential clients if I run into anyone needing this type of help.